Job Description
As a Front office Team Leader, you will be working across our multi hotel site playing a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:
* Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment
* Oversee daily front office operations, ensuring efficient check-in and check-out processes
* Deliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally
* Collaborate with other departments to ensure seamless guest experiences throughout their stay
* Train and mentor front office staff, promoting their professional development and enhancing team performance
* Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
* Manage shift schedules and allocate tasks effectively to maximise team productivity
* Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
* Implement and maintain standard operating procedures for front office operations
* Assist in managing the department's KPI's and achieving financial targets
* Stay updated on local events and attractions to provide knowledgeable recommendations to guests
Qualifications
* Proven experience in a front office or reception role within the hospitality industry
* Demonstrated leadership skills with the ability to motivate and manage a team effectively
* Excellent communication and interpersonal skills, with fluency in English
* Strong customer service orientation with a friendly and professional demeanour
* Detail-oriented approach with the ability to multitask in a fast-paced environment
* Proficiency in hotel management systems and computer applications
* Problem-solving skills with the ability to make quick, sound decisions
* Knowledge of local attractions and events (desirable)
* Relevant hospitality management qualification (desirable)
Additional Information
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
* 30% discount in any Accor Hotel Restaurant (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality