ROLE SUMMARY
As a Care and Support admin, you will help maintain up-to-date computer and manual records and support all operational and office procedures. You will assist in various aspects of daily office operations, including filing, answering phones, recruitment, and drafting reports/emails.
Please note, if successful, you will be required to enroll onto Business Admin Level 3 at New City College. This is a full-time role.
KEY RESPONSIBILITIES:
Your main responsibility is to ensure all clerical needs are met and to support the office team in providing a safe and effective work environment for staff and a supportive living environment for service users.
DUTIES AND RESPONSIBILITIES:
1. Ensure the day-to-day operation of Care Support's office facilities.
2. Perform all administrative tasks, including filing, photocopying, and answering the telephone.
3. Support interviewing and vetting of applicants based on Care Support's policies.
4. Manage Care Support's Quality Documentation System in line with control procedures.
5. Maintain and update records on rostering software for funders, customers, and care workers.
6. Answer and direct phone calls appropriately.
7. Complete all administrative tasks necessary for efficient business operation.
8. Assist office staff with their duties as required.
9. Prepare letters, graphs, PowerPoint presentations, newsletters, and reports.
10. Input timesheet data into the Care Support system.
11. Handle payroll and invoice queries when appropriate.
12. Collate timesheets with invoices.
13. Uphold communication processes and maintain confidentiality of staff and clients.
14. Adhere to Care Support's policies and procedures.
15. Maintain an effective archiving system in compliance with retention policies and GDPR laws.
16. Provide high-quality care to customers in their own homes within an Extra Care environment.
17. Assist with daily living activities to enhance service users' wellbeing, including personal care, domestic duties, meal preparation, and supporting mobility and health needs.
18. Develop rapport with service users and foster a safe, supportive relationship.
PERSONAL ATTRIBUTES
* Organizational and planning skills
* Computer literacy
* Administrative skills
* Good communication skills
* Ability to handle pressure and change
* Basic numeracy and English skills
* Maintain good personal hygiene and a professional appearance
KNOWLEDGE AND UNDERSTANDING
* Ability to prepare reports and maintain office policies, procedures, and systems
* Ability to establish and maintain effective working relationships
* Willingness to complete the Care Certificate and additional training
* Basic understanding of confidentiality and GDPR laws
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