HR-0085-25
Why Us?
It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.
Your Role!
In this role, you’ll ensure that the housing needs of those seeking help are assessed and prioritised fairly. You’ll provide clear advice on housing options—including private renting, low-cost home ownership, and the housing register—and support individuals to prevent homelessness. A key part of the role involves triaging and assisting refugees leaving Serco accommodation, and ensuring Duty to Refer cases from public authorities are processed promptly and in line with legal obligations and local procedures.
To find out more about West Lancashire Borough Council, please follow the link to access our Recruitment Pack and view the attached Role Profile below.
About You!
You will be a great communicator who can confidently support and assist clients wishing to join the council's housing register and support refugees leaving Serco (asylum) accommodation under homelessness duties.
As a strong team player, you’ll also be capable of working independently, with excellent communication skills and the ability to advocate effectively for clients. Your empathetic and professional approach will enable you to support a wide range of individuals, often in challenging circumstances, with sensitivity and respect.
What's in it for you?
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.