Contact Centre Team Leader Red Recruitment is looking to recruit a Contact Centre Team Leader for our client. You will play a pivotal role within their Contact Centre. From leading and motivating a team of agents to optimising customer interactions and appointments, your efforts will directly contribute to our mission of providing flexible finance options to all our customers. The salary is £33,400 per annum. Benefits and Package for a Contact Centre Team Leader: Salary: £33,400 Hours: Full-time Contract Type: Permanent Location: Melton Mowbray Christmas Bonuses given 25 days holiday plus bank holidays increasing to 28 dependent on service Extra days holiday given over Christmas Health care Plan Free Parking Company Pension Yearly pay rises offered Key Responsibilities of a Contact Centre Team Leader: Lead and motivate your team to hit targets Deliver excellent customer service Train, coach, and develop team members Monitor performance and improve results Ensure compliance through regular reviews Run team meetings and support collaboration Follow and promote company processes Support customer queries via phone and email when needed Drive first contact resolution Work closely with other teams to resolve issues Share knowledge and support the wider teamKey Skills and Experience of a Contact Centre Team Leader: Exceptional organisational skills and a keen eye for detail. Proven experience in lead...