Property Project Administrator Location: Staines/Hybrid (office-based 5 days a week during training) Salary: £28,280 to £29,768 Contract: Permanent, Full Time, 35 hours per week, Monday to Friday DBS: Basic Be the engine that keeps our property projects moving! Join the team as a Property Projects Administrator and make a real difference behind the scenes. You'll keep our Property Projects Team running smoothly, supporting surveyors, contractors, and customers to ensure our homes are safe, compliant, and places people are proud to live in. This is a brilliant opportunity to grow your skills in property management administration while working in a collaborative, customer-focused team. Key Responsibilities * Provide general administrative support to the Property Projects Team including collating documents, maintaining spreadsheets, and scheduling appointments * Monitor team inboxes and allocate tasks efficiently to ensure smooth workflow * Respond to basic customer and external stakeholder’s initial enquiries via telephone and email including processing aids & adaptations referrals * Track open cases to maintain progress, liaising with surveyors, contractors, and internal teams, and flagging any issues to Senior Surveyors or Technical Managers * Assist in preparation of Latent Defects casework for handover to Programme & Compliance Team * Initiate contact with customers and external stakeholders to book appointments and provide updates as required * Use multiple internal systems on a daily basis to raise repairs, manage purchase orders, track cases, and update records accurately More About You * Educated to GCSE level (or equivalent) in Maths and English (Grades A*–C) * Comfortable working in a busy office environment, keeping track of multiple tasks and priorities * Confident and professional in communicating with customers and stakeholders, able to handle enquiries efficiently and courteously, whether in person, over the phone, or by email * Proficient in using Microsoft packages, such as, Word, Excel and Outlook. Familiarity or working knowledge of Power BI is desirable * Computer literate with a keen eye for detail and accuracy in administrative tasks Why A2Dominion? At A2Dominion, we believe in providing homes that people love to live in. With social housing roots stretching back eight decades and over 38,000 properties under our management across London and Southern England, we’re proud to offer a variety of housing options and creating vibrant, sustainable communities that enhance the lives of our residents. We're looking for a passionate and driven individual to join our team and help us make an even bigger impact. As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: * 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Diversity & Inclusion We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disable applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk We know that some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs. The role closes on 21 January 2026 and we reserve the right to close early upon appointment of the right candidate.