Job Introduction
In a Nutshell
A very rare opportunity has arisen for a Head Housekeeper to oversee the bedrooms, public area cleaning and all housekeeping admin for the Royal Berkshire Hotel in Ascot. Your primary role is to supervise, train and work alongside your team to ensure all hotel rooms are sparklingly clean and in tip-top condition. This is a very hands on role, so as well as overseeing the operation of your department, you will also be expected to roll up your sleeves and help your team in busy periods to clean the rooms so they are ready for our guests arrival.
Role Responsibility
Lots to do but lots of fun
As the Head Housekeeper, you will be responsible for…
1. Ensuring guest bedrooms are cleaned and checked ready for check-in time
2. Ensuring our guests are well looked after at all times and that any requests/comments made are acted upon immediately to the satisfaction of the guest
3. Organising the day to day operations to ensure the efficient functioning of the Housekeeping Department
4. In conjunction with the General Manager and Financial Controller, planning and controlling the budget and expenditure for the year to maintain the department
5. Ensuring all staff attend all training sessions and that e-learning is completed
6. Ensuring rotas are completed and that each shift is covered appropriately at all times
7. Ensuring that all Housekeeping staff are fully trained
8. Interviewing and selecting all Housekeeping and Laundry staff
9. Holding a department meeting once a month to ensure that regular communication of hotel information is passed on to the staff
10. Conducting reviews and yearly performance appraisals with the relevant Supervisors and staff
11. Working directly with the Maintenance Department for the upkeep of bedrooms with regards to decoration and maintenance
12. Liaising with suppliers, making sure we have the right equipment for doing the job
13. Stock control and managing stock takes
14. Conducting Duty management shifts
The Ideal Candidate
Are you right for us?
Our successful Head Housekeeper will have…
15. Have previous experience as a Deputy/Assistant Housekeeping Manager role or Housekeeping Manager/ Supervisory role
16. Possess excellent people management skills
17. Be able to effectively delegate
18. Be able to demonstrate strong financial understanding
19. Think strategically
20. Display strong leadership skills
21. Demonstrate a passion for Guests
22. Be able to inspire, influence and motivate others
23. Take pride in achieving results and celebrating success
24. Be able to multi task
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
25. Competitive salary and benefits
26. 29 days holiday (increasing with length of service)
27. 50% Discount on food and beverage across all Exclusive properties
28. Really big discounts of room nights across all Exclusive properties
29. Hospitality Essentials discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
30. Hospitality Action- EAP Scheme
31. Meals on duty provided for free
32. Recognition and rewards scheme
33. Access to our learning platform including great training and development programs.
34. Free gym access + where available dedicated classes.
35. BCorp member and commitment to improving our People, Product and Planet.
36. Free downloads to newspapers, magazines and books
37. Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
38. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
39. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told him to smile and chat.
40. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
41. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.