We are looking for a Social Media & Content Manager to work for a legal claim’s client in Rawtenstall. it is Hybrid working 3 Days office / 2 WFH Job Role Social Media & Content Manager This is a pivotal opportunity to shape the way the client communicates You will manage both internal and external communications, blending strategy with hands-on delivery across newsletters, media relations, web, and social platforms. The role requires a strong writer and content creator who can translate complex, sensitive issues into accessible, engaging content, while safeguarding the brand and values. Key Responsibilities Develop and implement a comprehensive communications strategy aligned with organisational goals. Manage internal newsletter to ensure employees and partners are informed, engaged, and aligned with company news and values. Oversee external communications, including press releases, media outreach, and PR campaigns — working effectively with a wide range of stakeholders. Draft, edit, and review content across formats: newsletters, speeches, web copy, video, thought leadership, and social media posts. Ensure consistency of messaging and tone across all channels by managing brand voice, style guidelines, and messaging frameworks. Manage social media channels: plan and schedule content, create reactive posts, monitor community engagement, and direct enquiries. Develop and distribute an external newsletter to keep veterans, partners, and supporters up to date. Monitor media coverage and communications metrics, and prepare clear reports on campaign effectiveness. Support the leadership team with speeches, public presentations, and thought leadership opportunities. Manage crisis communications, ensuring clear and timely messaging when issues arise. Collaborate with marketing, client support, and leadership teams to ensure communications are aligned with campaign and service goals. Requirements Proven experience (minimum 3 years) in a social media, content, or communications role. Excellent writing, editing, and proofreading skills, with the ability to tailor tone for different audiences. Strong understanding of social media platforms (Meta, LinkedIn, X/Twitter, Instagram; TikTok desirable). Experience in media relations — drafting press releases and working with journalists. Skilled in planning and executing communications strategies, with the ability to measure effectiveness. Comfortable managing both proactive and reactive communications in sensitive or regulated environments. Strong organisational skills, with the ability to manage multiple projects and deadlines. A collaborative mindset — confident working with veterans, external partners, and internal leadership. Positive, proactive, and resilient, with a passion for VFV’s mission. Desirable but Not Essential Experience in the legal claims or veteran support sectors. Familiarity with GA4, social listening tools, or newsletter platforms (e.g. Mailchimp, HubSpot). Understanding of accessibility and inclusivity in communications. Experience handling crisis comms or reputational risk in past roles. What They Offer A purpose-driven role where your work directly helps veterans who served in the UK military worldwide to access the support they deserve. Flexible, remote-first working with a supportive team culture. Opportunities for progression into a Head of Communications role as the team expands. 29 days holiday including bank holidays (1 day per year of service). Company pension scheme. Early Friday finishes and flexible hours focused on outcomes, not clock-watching. If you’re a talented social media and communications professional looking for meaningful work and the chance to shape a growing brand, we’d love to hear from you