After the qualifying period & subject to terms and conditions and/or eligibility, you'll be responsible for:
1. Efficiently Manage Tickets: Use our business systems to handle tickets raised by the Field Team, ensuring timely responses in line with our SLA's.
2. Be the First Point of Contact: Manage the Field Support telephone line and click-to-chat function, addressing queries as soon as they arise.
3. Organise and Prioritise: Take charge of your daily workload, setting priorities to ensure smooth operations.
4. Research and Resolve: Investigate and answer queries, collaborating with other departments as needed to take appropriate action.
5. Coordinate Accommodation: Book hotel accommodation for the Field Team, working towards KPIs to minimise costs.
6. Collaborate with the Results Team: Proactively chase and update outstanding Biometrics and ECG Results, highlighting trends to HAS Managers for further training.
7. Ensure Smooth Clinic Operations: Liaise with team members to maintain the smooth running of clinics.
8. Support Resource Planning: Assist with rota requests, cancellations, reschedules, and sickness cover.
9. Review and Approve: Oversee timesheets and expenses, ensuring they are completed and approved.
10. Support HAS Managers: Take notes during key investigations and disciplinary meetings.
11. Stay Informed: Regularly update your knowledge on field regulations, company products, processes, and procedures.
Why Join Us?
1. Impactful Work: Your role is crucial in ensuring our Field Team operates efficiently and effectively.
2. Collaborative Environment: Work closely with various teams and departments, fostering a supportive and dynamic workplace.
3. Professional Growth: Opportunities for continuous learning and development in a fast-paced environment.
4. Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.
5. There may be on call requirements for this role.
The Hours
1. Full time - 37.5 hours per week, permanent
2. Hybrid - minimum of 1-2 days in our Worthing Head Office per week
3. Able to work any days between Monday to Sunday
4. Able to work any times between 6am and 10pm
5. 10 hour shifts, 4 days on, 3 days off
6. Rotational rota working earlies, lates and weekends
Requirements
1. Excellent planning and organisation
2. Prior experience using Microsoft Office Applications - Excel in particular, and strong computer literacy
3. Strong communication with the ability to provide clear and concise feedback
4. Be a natural conversationalist
5. Be able to communicate confidently both over the phone and in person
6. Great listening skills
7. The ability to work in pressurised situations
8. Be responsible by nature, and be able to take accountability for your actions
9. Extensive customer service experience
£26,260 per year, permanent, full-time.
Company Description
An organisation with a strong purpose, vision and goal - we're all about living health confident. Position: Operations Executive, Worthing, West Sussex. Join our team and contribute to delivering exceptional standards of care. We offer a range of benefits including a performance bonus, health assessments, generous leave, pension, and more.
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