Government Property Profession Career Framework (Link) This role sits within the following: Job Family Workplace & FM Core Role Workplace Management Level Senior Practitioner Key accountabilities Reporting into the Hard FM Services Lead, t his role will support the hard services in the overall delivery from the Estates Supply Chain Partners. As directed this role will work in conjunction with internal stakeholders and external parties to assure the highest quality services are delivered to DWP Estate. Collaborating with Service Delivery Operations, Projects, Change teams, as well as the wider DWP Estates Teams and other supplier stakeholders to establish relationships and identify issues with suppliers and find methods to resolve arising problems. Collaborating with the supplier and stakeholders to explore innovative methods of collaboration to provide cost-effective solutions and improve service. Supporting the delivery performance of the supplier, ensuring contracted services are discharged correctly. working closely with DWP Category Management (Commercial team) and Supply Chain Management team on issues that require day to day commercial input or escalation as well as working closely with DWP Estates H&S, Asset and Compliance teams to deal with supplier issues and escalations. Working to support delivery of service requirements, collaborating with internal teams to resolve supplier issues, understanding the supplier constraint and delivery difficulties and work with them and stakeholders to provide solutions, undertaking a review of Management Information, identifying potential gaps in service, and collaboratively developing corrective actions with the internal and external stakeholders. Supporting the management and coordination of the Integrator CAFM system and associated supplier systems. Managing complaints and escalations around supplier services. Producing reports in Excel, PowerPoint and Power BI, attending meetings as required by the SDM. Foster a one team approach to managing DWP stakeholders to ensure a safe and compliant estate. Service reviews Ensuring best value for money on a large complex estate. Quality checks Service delivered vs service expected (scheduled supplier services). Relationship management Effectively supporting the supplier/client relationship across the Estates stakeholders, this role will support translation of Estates business requirements into the services required and support DWP Category Management team and SCM team to oversee the contractual relationship between DWP and the Supplier Partner. This role will work collaboratively to ensure Estates Control Framework and End 2 End processes are effectively embedded and articulated across with the Supplier Partner and monitor the performance of the Supply Chain and the health of the relationships. Supporting to build a strategic and collaborative relationship with the Supplier Partner to foster innovation and actively identify risks, continuous improvement opportunities to improve service, efficiencies, and value for money. Ensuring the Supplier Partner delivers outcomes that our customers need and at the requisite service quality. Change Management Supporting Stakeholder service change requests, validating operational / business requirements with the Estates stakeholders. Supporting information on financial forecasts and budgets. Collaborating on Early warnings, Compensation events and Change requests within NEC3/4 constraints. Support maintaining records of all decisions made and instructions issued to the Supplier Partner. Maintaining an auditable change control register. Working closely with the broader DWP Estates Service Delivery team, ensure change requests accurately reflect DWP requirements. Overlaying supply chain insight and operational information to determine required changes in scope, service, and volume to accurately reflect DWPs requirements. Collaborating with the internal DWP stakeholders and Cost and Supplier Performance Management team to ensure changes to service matrix are accurately captured reflected in contract changes and the Application for Payment (AFP) process. Ensuring budget holders understand the change in costs, provide supporting data to secure their approval and raising any issues or concerns with the appropriate stakeholder. Strategy Working alongside the wider DWP Estates Supply Management Team, providing support in development and implementation of DWP Estates Integrator and the Service Delivery performance management framework and category strategy. Have detailed understanding of the relevant supplier category strategy to support implementation and development plans as agreed by the DWP Category Management team and the Estates stakeholders. Health & Safety Support in channelling requests for information for personal injury claims related to the Supplier Partner to enable receipt of timely information to support development of DWPs response to personal injury claims. Working with the DWP Estates H&S team to monitor the Supplier Partner in meeting their Health and Safety obligations and reporting when any commensurate corrective action is necessary. Person specification Essential Skills, Knowledge & Experience Experience of contractor service delivery management best practice and awareness of innovations and changes within the industry. Understanding of CAFM systems to engage with the integrator to ensure compliance data is accurate and required reporting is maintained. Operational experience of working with hard facilities management contracts and with a range of suppliers. Ability to work on multiple complex projects across multiple locations, delivering success and developing reports. Good stakeholder management skills, confident in communicating with internal and external stakeholders at various levels of seniority, engaging and collaborating to build effective networks in order to deliver goals and objectives. Proven ability in articulating data in power BI to transfer into reports to present to SLT. Understanding of Continuous Improvement Programme implementation with Strategic Suppliers. Awareness of Supplier and Customer Relationship Management tools and techniques. Understanding of risk management strategies and processes to manage key risks and develop contingencies (including manual intervention) where required. Ability to build effective client and stakeholder relationships. Management of National or Multi Site Contract. Drive resolution of overdue PPMs and remedials to minimise any associated compliance risk. Qualifications / Professional memberships Desirable Certified membership of a recognised supply chain management professional body, e.g., IWIFM ASCM, IOSCM, MCIPS or working towards. IOSH or equivalent certification. Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Making Effective Decisions Communicating and Influencing Managing a Quality Service Benefits Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Important Information Visa Sponsorship For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Location Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time. Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed Hybrid Working This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. STAGE 1 - APPLICATION & SIFT As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV. Your CV should be fairly short and just evidence very brief details of your work history and experience. Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage. Further details around what this will entail are listed on the application form. There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview. STAGE 2 - INTERVIEW All candidates who are successful at the sift stage will undertake a single virtual video interview. The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths. You will also be asked an additional question to validate your knowledge which will be measured against the essential criteria as specified in the vacancy. Presentation If invited to interview you will be required to do a 5 minute presentation at the start of your interview. Details of the presentation and what is required will be supplied as part of the invite to interview. Currently the sift is scheduled to take place week commencing 3rd November 2025and interview dates week commencing 17th November 2025. Interviews are scheduled to take place virtually and dates are subject to change. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub. Reserve List A reserve list may be held for a period of 12months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list. Disability Confident Scheme If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI) The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: Presenting the work, ideas and experience of others as your own Copying content or answers from an online or published source that is not your own Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Disclosure and Barring Service and Internal Fraud Database Checks In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Stephen Minett Email : stephen.minett1@dwp.gov.uk Recruitment team Email : dwprecruitment.grs@cabinetoffice.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 67kB)