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Logistics services manager

London
Mitie
Service manager
Posted: 17 October
Offer description

Better places, thriving communities.


Position: Logistics Services Manager

Location: (DSTL) - Fareham - Portsdown West

Additional Information: Proof of right to work in UK essential, the current working hours allow for an early finish on a Friday!

Position Overview

We are seeking a full-time, versatile, and enthusiastic Manager, responsible for Logistics Services, including the delivery of stores receipt and despatch, and on-site delivery, mail services, and porterage, together with conference coordination and management of the receptionist team at Defence Science and Technology Laboratory, Portsdown West, Fareham.

The successful candidate will fulfil a pivotal role facilitating the broad range services exercising a high degree of expertise to customer relationship management. Occasional travel may be required to other sites/locations for meetings.

The successful candidate will have the professional capability to multi-task when and where needed, as required by the business. Training will be given where required.

Main Responsibilities

1. Promote the development and optimum performance of the delivery team, taking appropriate and timely action to mitigate risk and the potential for service failure across all service areas.
2. Responsible for the day-to-day management of:
3. a team of operatives controlling the receipt, storage, issue, and on-site movement of goods.
4. a team of mail operatives receiving, scanning, sorting, and delivering mail, including small packages on-site. Responsibility includes x-ray scanner compliance and the collection of mail from mail points and preparation for despatch, including franking.
5. A team of porters responsible for moving packages around the site and general labouring tasks.
6. A team of conferencing support staff responsible for meeting room space management.
7. A team of receptionists covering main gate access control.
8. Promote the development and optimum performance of the Mitie delivery team.
9. Identify and implement innovative solutions to meet the emerging demands of the business within contractual boundaries.
10. Identify and recruit essential staff into an established dynamic and specialised team when needed.
11. As necessary, liaise with site stakeholders to avoid and mitigate issues.
12. Ensure all activities are carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations.
13. Customer Relationship Management (CRM) and attending / deputising for the Operations Manager at site meetings.
14. Undertake any additional tasks as determined by the Line Manager, including leading on change to meet the emerging needs of the business, and authorised Public Events.

What we are looking for

The successful candidate will be well-organised, precise, confident with credible communication skills readily able and willing to contribute at all levels and line management experience. In addition, the individual will be versatile, intuitive, and professional with good judgement and absolute integrity. Pro-active and persuasive when required and responsive to changing needs of the business and demands of the customer, while remaining calm under pressure and self-motivated, the incumbent will be reliable and well presented, giving a positive image of MITIE company values. In addition, the following is needed:

15. Management experience with good organisational and motivational skills and a high degree of integrity.
16. Proven track record of delivering quality administration and service with customer facing experience.
17. Persuasive and credible verbal and written communicator with the ability to develop close working relationships.
18. IT literate with a good working knowledge of MS Office applications.
19. Conversant/knowledge of asset management (desirable).
20. Hold a full UK driving licence.
21. Proactive approach and the ability to embrace and lead on change.
22. Ability to manage short notice changes to requirements and deadline.
23. Management level knowledge of Health and Safety legislation and practice (IOSH (Managing Safely) desirable).
24. Good standard of education, preferably to NVQ Level 5 or equivalent.

#FMM

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at .

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