We are a small, highly rated electrical installation and maintenance company based on the Isle of Dogs/Canary Wharf. Due to our growing reputation and client base, we now have a requirement for an additional part-time member of staff (20 hours per week) to join our team to assist with the smooth day-to-day running of the business.
Your job role will be to primarily assist the director in implementing the systems and processes to ensure our high level of customer care is maintained. You will be at our working location on the Isle of Dogs/Canary, so preference will be given to candidates with an easy commute.
We are seeking a dedicated and detail-oriented Office Administrator. The ideal candidate will play a crucial role in ensuring the smooth operation of the business by answering inbound calls, booking in jobs, managing administrative tasks, supporting staff, organizing customer records, and maintaining an organized work environment. This position requires proficiency in various office software, including job management software and CRM software, plus excellent communication skills to facilitate effective interactions with customers and colleagues.
You will also be required to manage our social media presence, so experience with social media creation and tools like Canva would also be desirable.
Responsibilities:
* Take and return customer enquiry calls, quote customers, and book jobs in for the engineers.
* Use job management software (ServiceM8).
* Use CRM software.
* Maintain stock inventory and place orders as needed with merchants.
* Support financial management tasks for invoicing and record-keeping.
* Assist in scheduling appointments and managing calendars for team members.
* Provide administrative support to various electricians as required.
Experience:
* Proven experience in an administrative role dealing with customers on a daily basis.
* Proficiency in job management software is highly desirable.
* Familiarity with accounting software is advantageous.
* Strong organizational skills with the ability to prioritize tasks effectively.
* Excellent typing skills with attention to detail for accurate data entry.
* Demonstrated ability to work independently as well as part of a team.
Benefits:
* Company pension.
* Paid holidays.
* Paid travel expenses.
Working Hours:
20 hours per week, with some flexibility in hours and days worked.
Education:
GCSE A to C in both maths and English (preferred).
Requirements:
* Customer service experience: 3+ years (required).
* Administrative experience: 3+ years (required).
* Language: English (required).
* Driving license (preferred).
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