Better places, thriving communities.
ROLE: Performance Manager
HOURS: Full time, 8am - 4pm, Monday - Friday
LOCATION: Drigg Holmrook
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an experienced Performance Manager to lead the planning and delivery of Planned Preventative Maintenance (PPM) services, ensuring contractual compliance, high performance standards and excellent client outcomes across the LLWR site.
Role Responsibilities
1. Plan and manage the delivery of all PPM works in line with contractual requirements, utilising in‑house operatives and approved supply partners.
2. Ensure effective planning of reactive works, aligned to site integration processes and service level commitments.
3. Work closely with the TSOC to maximise the use of Maximo, ensuring accurate reporting, record retention and compliance data.
4. Maintain strict adherence to financial and commercial controls, ensuring works are in scope, correctly instructed and supported by valid purchase orders.
5. Act as SQEP Supervisor where required, providing operational resilience and leadership support across the wider team.
6. Oversee subcontractor performance, ensuring scopes of work align with client requirements and escalating issues where necessary.
7. Ensure all works are delivered in full compliance with site procedures, SSOW, RAMS and health and safety standards, including the delivery of pre‑job briefs and on‑site supervision.
Required Qualifications
Applicants must meet the below defined requirements for the role:
8. IOSH Managing Safely qualification (minimum) with a strong commitment to health and safety best practice.
9. Proven experience in service delivery, KPI management and customer service performance.
10. Strong commercial awareness with a sound understanding of financial and contract management processes.
11. Demonstrable experience of leading teams and engaging with clients at a senior level.
12. Ability to obtain and maintain SC security clearance for the LLWR site.
There's a place for you at Mitie – join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at .