About the role
The Senior Director, UX Research has overall responsibility for the UX Research community and research strategy across the organization. This role sets the direction for high‑impact research initiatives, partners closely with senior leaders and product teams, and ensures that robust, data‑driven insights shape product and business strategy. The role also acts as a visible advocate for user‑centred thinking internally and externally, and reports directly to the Chief Design Officer.
Responsibilities
* Define and own the overall UX Research strategy, aligned to company and product objectives.
* Lead and govern UX research across the organization, ensuring high standards of quality and impact.
* Partner with Product, Design, and Visual leadership to influence product strategy and roadmap decisions.
* Champion user and customer needs at senior leadership level and across the wider organization.
* Oversee the delivery of complex, high‑impact research programmes addressing strategic business challenges.
* Use data, insights, and testing outcomes to inform decisions, priorities, and future strategy.
* Build, develop, and deploy research teams with complementary skills to maximize effectiveness and learning.
* Establish and track research KPIs, identifying gaps and introducing new methods or tools where needed.
* Represent UX Research internally and externally, including at industry events and leadership forums.
* Commission and manage external research partners and agencies as required.
Requirements
* Extensive experience leading UX Research at scale within complex, product‑led organizations.
* Deep expertise in qualitative and quantitative research methodologies and their practical application.
* Proven ability to influence senior stakeholders and translate insights into business and product impact.
* Strong strategic thinking skills, with experience tackling complex and ambiguous problem spaces.
* Demonstrated people leadership experience, including coaching, mentoring, and capability building.
* Experience collaborating closely with Product, UX Design, and Engineering teams.
* Strong data literacy, with experience defining metrics and using evidence to guide decision‑making.
* Familiarity with modern UX research tools and platforms (e.g., Qualtrics, UserTesting, Lookback).
* Ability to communicate clearly and persuasively with diverse audiences, from practitioners to executives.
* Track record of fostering a culture of learning, innovation, and continuous improvement.
About the business
A global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on its publishing heritage, the company combines quality information and vast data sets with analytics to support visionary science and research, health education, interactive learning, and exceptional healthcare and clinical practice.
Compensation
U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates.
Equal Opportunity Employer
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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