Key details
Location: Bath Street, Glasgow
Department: Lettings
Reports to: Associate Director
Hours of work: 37.5 hours, Monday to Friday, 09:00-17:30
Key requirements
Essential
* Any relevant administrative qualification
* Proficient in the use of IT systems including MS Word, Outlook, Excel and Microsoft Teams
* Experienced in a customer service role, ideally office-based.
* Confident in administrative tasks
Desirable
* ARLA or equivalent
* Driving licence
* Familiar with the Glasgow Lettings market
* Experienced in the use of Reapit Property Software or similar CRM system
What we offer
About the role
In your role as Lettings Coordinator, you will provide highly effective administrative support to our Portfolio Managers and assist them in improving the performance of their assets under management, by delivering an exceptional client experience. In addition, you will carry out general administrative tasks as directed by the Associate Director of Lettings to provide the best possible support service to the department.
Competencies
* Customer focused
* Communication
* Collaboration
* Positive mindset
* Planning and organising
* Problem solving
How to apply
About you
We are looking for someone who enjoys being organised, has strong attention to detail and can multi-task. A candidate who has previous experience in an administrative, fast-paced environment would be ideally suited.
As you will largely be dealing with inbound enquiries, someone who can communicate confidently and has an aptitude to problem solve would excel in this role.
If you are interested in a career in property and joining a friendly team, we would love to hear from you.
Key responsibilities
Managing Administration– Supporting the Portfolio Managers in the administration of all aspects of the lettings and management process across their portfolios. To include:
* First point of contact for all enquiries by telephone and email
* Diligent management of keys
* Accurate data entry of client information
* Diligent administration of all safety testing, booking of appointments; logging certification on Reapit and forwarding on renewal dates
* Timely and accurate processing of contractor invoices
* Efficient administration of utility notifications and the accurate processing of void period costs
* Provide reception support in dealing with client queries during high-volume periods
Excelling in Client Care – to provide the highest standard of client care and satisfaction
* Establish positive relationships with colleagues, clients and contractors
* Meet the expectations of your clients with open and honest communication and following through on commitments
* Proactively approach resolving issues and ensuring they are dealt with quickly and effectively
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