Midland Chandlers is the market leader in the supply of equipment for inland waterways craft. In this role, you will interact directly with customers via emails, phone calls, and in-branch contact to answer questions, provide guidance, increase sales, and elevate their experience with our company.
What we offer
* People First:We value our employees just as much as our customers.
* Work-Life Balance:Flexible working options to support your lifestyle.
* Career Growth:Genuine opportunities for progression in a thriving industry.
* Passion for Excellence:Join a team dedicated to being the best at what we do.
Key Responsibilities
* Greet and serve customers, being polite, patient and helpful from the moment they enter the branch
* Work on SOP system and handle customers ransactions
* Working to deliver a balanced performance across key business metrics and KPI measures inline with business goals and objectives
* Working collaboratively with Sales, Purchasing, Finance and Technical Teams to maximise customer opportunities and deliver a customer first culture
* Assist in receiving deliveries and stock management procedures
* Keep the branch clean, tidy, well presented and re-stocked
* Assist the Branch Manager with obtaining and maintaining customer relationships
Skills and Experience
* A passion for and experience in delivering f antastic customer service
* Previous experience in a sales advisor/customer serviceposition
* Knowledge of Microsoft Windows and Office Applications
* Able to plan, prioritise and problem solve
* Knowledge of SOP systems
* To be result driven and highly motivated by delivering and exceeding targets
Why Work for LKQ
* Competitive Salary– We regularly review our salaries to keep your earnings competitive.
* Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
* Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
* Pension Contributions – We invest in your future with our contributory pension scheme.
* Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
* 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
* Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
* Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
* Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
* Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.
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