We have an exciting opportunity for a Senior Manager specialising in Economic Crime Acquisition, Telephony and Reconciliations within Fraud Operations. The person in role will lead a team of up to 5 direct reports and up to 60 indirect reports and play a pivotal role in the organisations ambition to develop a centre of excellence in the prevention and mitigation of Fraud. Within this role they will seek to drive efficiencies through process optimisation and performance management and invest heavily in team development to build both best practice and high levels of team resilience. The role holder will be an SME in delivering assurance activities and reporting that demonstrates compliance with regulatory frameworks, internal policies and good member outcomes. The primary objective of this role is to ensure these teams operate efficiently and in compliance with the organisations risk appetite. The person in role will leverage best practices to optimise resource utilisation, mitigate risks, and minimise preventable losses. This role will primarily focus on managing activities related to fraud detection and prevention during onboarding, transactional monitoring, chargeback and dispute processing and reconciliation of Fraud operations suspense accounts but may vary in scope. Benefits: Private medical and health screenings 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here This role can operate from either our Head Office campus in Binley, Coventry or our Manchester office but as a Group role, travel to both locations will be required. A team-led hybrid working arrangement is in place. We reserve the right to close this advert early if we receive a high volume of suitable applications.