Are you a hands-on Chemist who enjoys working with analytical instrumentation, solving problems on site and building strong relationships with customers? Do you like variety in your role, combining lab work, troubleshooting and travel? If so, this could be a great opportunity.
We’re supporting a specialist analytical instrumentation manufacturer that supplies advanced laboratory systems to customers across the UK and internationally. Due to continued growth, they’re looking for a Service & Support Chemist to join their technical team.
What’s the role all about?
As a Service & Support Chemist, you’ll be responsible for supporting customers with the installation, servicing, maintenance and troubleshooting of analytical laboratory instruments. This is a field-based role with regular travel, primarily within the UK, with some international visits.
You’ll act as a technical expert and trusted point of contact for customers, ensuring equipment performs reliably and customers get maximum value from their systems.
Your responsibilities will include:
Performing on-site instrument servicing, repairs and preventative maintenance
Planning and scheduling monthly service activities
Installing new analytical instruments and delivering customer training
Diagnosing and troubleshooting instrument faults (on site, by phone and email)
Teaching customers routine maintenance tasks using defined checklists
Carrying out in-house servicing, diagnostics and instrument assembly
Becoming a technical expert across the full product range
Producing customer bulletins and technical guidance when required
Recording service activity and updates within the CRM system
Supporting customer demonstrations and laboratory testing
Collecting support data for new chemistry methods
Reporting service trends, issues and customer feedback to the wider business
Managing travel arrangements, expenses and service documentation
This role offers a great mix of technical chemistry, customer interaction and hands-on engineering.
What you’ll need
To succeed as a Service & Support Chemist, you’ll bring:
Bachelor’s degree in Chemistry or a closely related discipline
Strong foundation in basic laboratory techniques
Understanding of basic electricity and analog/digital theory
Ability to read wiring diagrams, schematics and technical manuals
Confidence troubleshooting both chemical and mechanical systems
Excellent communication skills (written, verbal and customer-facing)
Strong problem-solving and diagnostic ability
Comfortable working independently and as part of a team
Travel requirements
Ability to travel 50–75% of the time
Majority UK travel, with international travel as required
Full UK driving licence with a clean record
Who you are
You’re curious, practical and customer-focused. You enjoy getting stuck in, learning new systems and helping customers get the best from their equipment. You’re comfortable managing your own schedule and adapting to different environments.
You’ll be:
Logical and methodical
Calm under pressure
Organised and self-motivated
Confident dealing with customers and technical teams
Happy working in a fast-paced, hands-on role
What’s in it for you?
Competitive salary
Varied, technically interesting role
Extensive hands-on experience with advanced analytical instrumentation
UK and international travel opportunities
Strong technical training and product exposure
Supportive, specialist technical team
Interested?
If you’re a Chemist who enjoys combining laboratory science with field-based technical support, we’d love to hear from you.
Apply today or get in touch for a confidential discussion.
Kingdom People are acting as an Employment Agency in relation to this vacancy