Job Description
We're recruiting for a Receptionist to join our Motorstore in Oldbury.We offer:33 days' holiday allowance with room to growGenerous retail discountsPrivate healthcareSimplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatmentsPension schemeMaternity and paternity packagesOpportunities for training and progressionAnd much more...Hours:Part time: Saturday 9am - 6pm, Sunday 11am - 5pm and Monday 9am - 2pmAbout the roleAt Arnold Clark, you'll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.As a Customer Experience Host, you'll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner.
You'll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.Day-to-day dutiesActing as the first point of contact for our customers, in person and on the phoneManaging a large volume of customer calls and dealing with enquiries effectively and efficientlyMaking sure the customer areas are kept tidy and presentable and that our customers are well looked afterWorking proactively with all departments within the branchGoing the extra mile for all our customersEssential skillsA fantastic telephone mannerExcellent interpersonal skillsA genuine interest in delivering excellent service and going above and beyond for our customersThe confidence to work independently and also as part of a teamHighly organised with the ability to multi-taskNice to have (but not essential)Knowledge of Cisco telephonyAn understanding of Microsoft Office and ExcelOur CultureArnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.
Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.To find out more about Life at Arnold Clark, visit our website.Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.TPBN1_UKTJ