Be the technical backbone behind exceptional client onboarding.
Role: Technical Implementation Specialist
Location: Remote – with some travel required
Salary: £35,000 – £38,000
Benefits: 25 days + Bank Holidays; Laptop; Phone; Flexible working: Work from home; Supportive team with a positive culture; Exciting growing company
About the Company
Our client is a SaaS and broking solution providing a multi-lender finance capability to retailers, merchants and finance houses.
Working with some of the leading banks, their platform facilitates retailers in offering finance to their consumers via any four of their sales channels, that includes their best-in-class E-commerce solution.
Everything they do is in house, which means their speed and quality of service to their partners is second to none.
Job Overview
Reporting to the CTO, the role holder will be responsible for delivering a seamless onboarding experience for new SaaS tenants. This role combines technical configuration, branding setup, and client support to ensure each tenant is successfully integrated into our client’s platform. You will work closely with internal teams and clients to configure environments, validate requirements, and provide guidance during the initial implementation phase.
The Role:
* Produce and maintain tenant configuration files, ensuring secure management of technical secret sets.
* Use internal tooling to create and manage custom email templates using MJML, supporting client-specific branding needs.
* Collaborate with internal development teams to deliver tenant styling and branding in line with client requirements.
* Test and validate demo and production tenants to confirm they meet agreed specifications and quality standards.
* Provide hands-on support to clients during the initial onboarding phase, ensuring a smooth and successful implementation experience.
* Maintain clear documentation of configuration processes and contribute to continuous improvement of onboarding workflows.
The Person:
* Strong technical aptitude with experience in configuration management and basic familiarity with AWS services.
* Excellent attention to detail and ability to validate complex setups against client requirements.
* Skilled in stakeholder communication, with the ability to liaise effectively between clients and internal development teams.
* Comfortable working with templating languages (e.g. MJML) and internal tooling to deliver configured solutions.
* Highly organised, capable of managing multiple onboarding projects simultaneously while maintaining quality and timelines.
* A proactive problem-solver who can troubleshoot issues during onboarding and escalate effectively when needed.
* Positive, client-focused attitude with a commitment to delivering exceptional onboarding experiences.