We’re looking for a proactive and detail-oriented Freight Operations Coordinator to join our team and take ownership of inbound shipments across ocean and air freight.
This is a full-time, office-based role in Barking and is focused purely on freight operations and shipment management — no customs clearance responsibilities involved.
Key Responsibilities
* Manage end-to-end import shipments (FCL, LCL & air freight) from pre-alert through to delivery
* Liaise with overseas agents, carriers, hauliers, and warehouses
* Monitor shipment progress and proactively resolve delays or issues
* Coordinate deliveries to ensure smooth final mile execution
* Track and control operational costs (freight, handling, ancillary charges)
* Provide clear and timely updates to customers
* Follow internal SOPs to ensure consistent and efficient operations
What We’re Looking For
* Experience in freight forwarding / import operations
* Strong understanding of ocean and/or air freight processes
* Highly organised with strong attention to detail
* Confident communicator with a proactive mindset
* Ability to manage multiple shipments in a fast-paced environment
What We Offer
* Competitive salary (depending on experience)
* Stable, full-time position within a growing business
* Supportive team environment
* Exposure to a wide range of global logistics operations