About the role
Our Customer Service Contact Centre arelookingfor customer focused, friendly and helpful people to join them to support our Co-op Bank calls. Our fast paced, teamorientated and supportive environment is really at the heart of ourcustomer service.
The role will involve taking high volumes of inbound calls from lots of different and identifying customers banking needs, whilst guaranteeing the right outcome for our customers and the bank. It will be the first point of contact for our customers, problem solving and educating customers on safer ways of banking as well as providing protection from scam and fraud attacks, helping keep their money safe.
It will involve multi-tasking across different systems whilst providing high quality customer service and learning new skills that will develop knowledge and capabilities, including identifying, preventing and stopping financial crime.
As the role grows training and support will be given to deal with otherqueries,like opening accounts orsupportingour customers through more difficult,challengingand sensitive situations.
About you
For this role you'll be a people person with good experience of interacting with customers and providing great service in a busy environment. Phone experience isnt essential as youll receive full training on our systems and services but it'simportant that you can engage with a diverse range of people, find out how to help them best...