About the role
We are looking for a motivated and customer-focused ICT Service Desk Officer to join our friendly and supportive ICT team.
This is an exciting opportunity to play a key role in delivering high-quality ICT support across the organisation, helping both school staff and corporate users to stay connected and productive. You will be at the heart of our service, providing first-line support and ensuring that ICT issues are resolved efficiently and professionally.
What You’ll Be Doing
1. Providing telephone, in-person and remote ICT support to a wide range of users.
2. Troubleshooting hardware, software, and network-related issues.
3. Supporting the delivery of ICT services across schools and corporate environments.
4. Coordinating with other ICT staff and teams to resolve more complex issues.
5. Contributing to the continuous improvement of ICT systems and services.
The role is primarily based at Canolfan Rheidol, Aberystwyth, with occasional travel to other county sites as required.
What We’re Looking For
We’re looking for someone who is:
6. Enthusiastic and proactive, with a genuine interest in ICT.
7. Customer-focused, with excellent communication and interpersonal skills.
8. A strong problem solver, with logical thinking and a creative approach to resolving issues.
9. Organised and adaptable, able to manage a varied workload.
Previous experience in ICT support and a general understanding of networks and IT systems would be advantageous. However, we are committed to developing our staff, and full training and ongoing support will be provided.
Welsh Language Requirement
The ability to communicate effectively in Welsh and English is essential for this role.
Job Description and Person Specification
Team Ceredigion Information Pack
Why Join Us?
10. Be part of a supportive and collaborative ICT team.
11. Gain valuable experience across a diverse range of technologies and environments.
12. Access training and development opportunities to build your career in ICT.
13. Play a meaningful role in supporting vital public services across the county.
We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:
14. Hybrid Working:Subject to certain conditions being met, you may choose to work from home or in an office location.
15. Flexi-time:Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs.
Further Information
For an informal discussion, please contact: Edward Land –
Note: We reserve the right to extend the application closing date.
We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation requireaDisclosureand Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.
What we offer
Work-life balance
Lifestyle savings scheme
Generous employer pension scheme
Cycle to work scheme
Learning and development
Where you'll work
Customer Contact & ICT
Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:
16. Civil Registration: Birth, deaths and marriages.
17. Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
18. ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
19. Library Services
Canolfan Rheidol Our Aberystwyth office, Canolfan Rheidol is an award winning building. The office, with its open plan design, provides an excellent space for collaborative working.