A forward-thinking organisation is looking for an experienced Contracts Manager to join their dynamic team. The role is a 6‑month contract in Newcastle and is focused on managing complex, high‑value customer care projects within occupied homes, ensuring issues are resolved professionally, safely, and to the highest quality standards.
Responsibilities
* Oversee inspections, project management activities, customer communications, and the successful execution of works in occupied homes.
* Take ownership of complex defects and complaints, managing cases through to resolution with a strong customer‑first focus.
* Manage warranty claims (NHBC, Premier, LABC) in conjunction with the Customer Care Operations Manager, ensuring timely and effective outcomes.
* Provide on‑site management of high‑priority and sensitive cases, coordinating contractors and stakeholders as required.
* Champion health & safety, ensuring all works are carried out safely and in line with company policies and procedures.
Qualifications
* Proven experience in contract or project management within residential construction or customer care.
* Strong knowledge of defect management, warranty providers, and working in occupied homes.
* Excellent communication and stakeholder management skills.
* A proactive, organised approach with the confidence to manage complex and sensitive situations.
* Strong commitment to health & safety and quality standards.
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