Company Description
AtMövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.
All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.
A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.
Job Description
* Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring prompt and satisfactory resolution while maintaining a high level of guest satisfaction.
* Oversee daily operations during night shifts, particularly during peak hours, ensuring seamless coordination across all departments to maintain smooth operations.
* Lead, motivate, and inspire the front desk, concierge, and guest services teams to consistently deliver exceptional service.
* Address and resolve escalated guest issues with professionalism, empathy, and effective problem-solving skills.
* Monitor guest satisfaction metrics and proactively implement initiatives to continuously enhance the overall guest experience.
* Prepare, review, and monitor guest accounts, ensuring all procedures are accurately followed and discrepancies are promptly addressed.
* Assist in training and mentoring staff to uphold the highest standards of hospitality, fostering a positive and supportive work environment.
* Manage guest experiences throughout the night shift, ensuring personalized service and exceptional attention to detail for each guest.
* Ensure compliance with hotel policies, procedures, and industry standards, maintaining consistency in quality and service.
* Prepare shift reports, detailing key operational events, and communicate relevant information effectively to the management team for proper follow-up and action.
Qualifications
* Proficiency in Opera CRS, Opera PM, Opera Sales & Catering, MS Outlook, Word, Excel and PowerPoint
* Minimum of one year of previous supervisory experience in Front Office operations.
* Highly organized, results-driven, and adaptable, with the ability to be flexible regarding working hours, days off, assignments, and additional duties.
* Capable of working effectively under pressure in a fast-paced and constantly changing environment.
* Excellent written and verbal communication skills, with strong interpersonal abilities.
* A proven team player with leadership experience, capable of development and delegation.
* Exceptional guest service skills, with the ability to inspire and lead employees toward excellence.
* A diploma in Hotel Management is an asset.
* Previous international experience is essential.
* Proficiency in spoken Thai is required.
Additional Information
* Employee benefit card offering discounted rates at Accor hotels worldwide.
* Develop your talent through Accor’s learning programs.
* Opportunity to grow within your property and across the world!
* Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
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