Overview
Reception Manager - Bournemouth at TieTalent. You will oversee guest services and daily operations across two sites in Bournemouth. You will lead and inspire teams at both locations, maintaining high standards, building strong stakeholder relationships, and creating a seamless, world-class welcome for all visitors and clients. You will be working with a team of 5 across two buildings to deliver seamless guest experiences.
Responsibilities
* Oversee guest services and daily operation across the main campus.
* Lead and inspire teams at both locations, maintaining high standards, building strong stakeholder relationships, and creating a seamless, world-class welcome for all visitors and clients.
* Drive and lead the team to create unique guest experiences and provide customer service at Bournemouth Main campus and the other site.
* Rota management, ensuring all team members are completing their hours accordingly.
* Liaise and partner with the client to implement new ideas, take on feedback and continue to elevate the guest experience.
What you get
* Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
* Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
* Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
* Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
* Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
* Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
The ideal candidate will
* Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
* Outstanding customer service skills.
* Superior verbal and written communication skills.
* Highly proficient with Microsoft Office product suite (Excel, Word, PowerPoint, Outlook).
* An up-beat individual with integrity and a can-do attitude.
* Passionate about delivering brilliant service and take responsibility for your contribution to the team.
* Ideally have previous experience in a similar reception management position.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
Rapport job adverts typically gain a high response rate, but we review all applications. Please check your inbox and junk/spam folders for our response. Due to high application volumes, we recommend applying for the role that best matches your experience.
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