* Lead, mentor and motivate a team of therapists to deliver exceptional service and maintain a positive working environment.
* Oversee daily spa operations, ensuring everything runs smoothly and efficiently. This includes scheduling, inventory management and maintaining the highest standards of cleanliness and hygiene.
* Maintain and improve the spa’s quality standards by monitoring and enhancing the quality of treatments, guest experiences and staff performance
* Deliver a variety of treatments (body treatments, massages, facials, waxing, tinting and manicure/pedicure) in a safe and comfortable manner
* Respond to guest queries, needs and expectations
* Develop and implement strategies to increase spa bookings, including pop-up events and spa promotions
* Ensure the spa complies with all relevant regulations and health and safety standards
* Ensure billing is completed accurately
* Work closely with the reception and guest relations team to ensure they are fully briefed on the treatments on offer
* Maintain online schedule, maximising treatment capacity
* Keep up to date with industry trends and new treatments
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