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Department: YUS - 1010 - Operations Support
Location: Leicester
Compensation: £25,000 - £25,570 / year
Description
Reports to: Customer Services & Intraday Manager
Location: Leicester
Working hours: 37.5 hours per week, shifts covering 6am – 10pm (Monday – Friday) and 9am – 5pm (Saturday & Sunday)
Salary: £25,000 - £25,570 per annum
Any shifts from 6am – 8am and 4:30pm – 6:30pm will be paid at £15 per hour (Subject to Tax and NI)
Yü Smart is a Metering Equipment Manager within the Energy Sector delivering smart meter and EV charge-point installation services. We are looking for an Intraday Co-ordinator to join our innovative team during a period of significant growth.
The role involves working closely with all departments and having regular meetings with senior management to drive operational change and create benefits.
What We Need from Yü
* Understanding of SMETS2 products and the metering industry.
* Ability to work closely with customers, field operatives, and energy suppliers, building rapport with diverse stakeholders.
* Manage day-to-day operations of field operatives, including work allocation and customer expectations.
* Record information accurately and handle multiple requests efficiently.
* Maintain knowledge and seek assistance when needed.
About Yü
We value proactive, friendly, and team-oriented individuals who support colleagues and deliver excellent customer service. Communication skills, confidence, and a positive attitude are essential.
Qualifications / Experience
* Excellent communication skills, both written and verbal.
* Basic computer skills and a friendly telephone manner.
* Strong organizational skills, especially in time and diary management.
Desirable
* Experience in the Utilities industry (beneficial but not essential).
Benefits
* 24 days annual leave plus bank holidays.
* Performance-based bonus scheme.
* Training and development opportunities, including progression to supervisory and management roles.
* Additional benefits such as holiday buy-up, birthday leave, employee assistance, and more.
This position does not meet UK Visas & Immigration sponsorship criteria; applicants must have indefinite right to work in the UK.
If you require reasonable adjustments for the application process, please contact us.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Utilities
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