Job summary
An opportunity has arisen for a Band 2 data entry clerk to support the Diabetes and Endocrine team. The role is 26 hours per week and will be working in a team alongside two other Data Entry Clerks. The post will involve registering patients onto SystmOne, scanning referrals, putting Consultant clinic lists onto SystmOne, administering waiting lists, entering eye screening reports and supporting administration/medical staff in a range of duties. If successful your role will involve contact with patients, carers and other healthcare professionals. Good communication is key and we are looking for someone who can relate to a range of people and communicate sometimes complex information in an efficient and understandable way in a fast paced environment.
Main duties of the job
To provide comprehensive data entry support to the Consultants and junior medical staff, as well as the wider team.
The post will involve maintaining up to date patient records on SystmOne, creating rotas for clinic lists, scanning documentation, as well as dealing with any other patient-related general correspondence. You will ensure that all clinic lists from the hospital EPR system are entered onto SystmOne and check them regularly for any changes before the clinic. You will also deal with enquiries via e mail and telephone from various service users and other healthcare providers. You should understand the strict guidelines of confidentiality and have the ability to prioritise and mange a diverse workload
Details
Band 2, ALL certificates stated essential in the person specification are required for pre-employment checks. Salary £24,465 a year pro rata. Contract: Permanent. Working pattern: Part-time. Location: Bishop Auckland General Hospital and associated sites in County Durham.
We provide hospital services from multiple sites including Darlington Memorial Hospital, University Hospital of North Durham and other NHS settings. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents. From April 9th 2025, Healthcare assistants require a minimum of two years of NHS experience for sponsorship consideration where applicable. This post is subject to the Rehabilitation of Offenders Act; a Disclosure check will be required.
Details Date posted: 12 September 2025
Job locations: Bishop Auckland General Hospital, Cockton Hill Road, Bishop Auckland, County Durham, DL14 6AD
Employer: County Durham & Darlington NHS Foundation Trust. Website: https://www.cddft.nhs.uk/
Pay scheme: Agenda for Change
Working pattern: Part-time. Reference: C9439-2526-0580
Job description and responsibilities
* To input patient attendance data into SystmOne
* Registering patients and scanning referrals onto the system
* Creating rotas for Consultant clinics and entering clinic lists onto system, ensuring these are checked and up to date prior to the clinic starting
* Entering eye screening reports
* Ensuring patient and GP details are accurate and updated as necessary
* To deal with telephone enquiries and conveying messages appropriately
* To liaise with other staff regarding queries on data input information
* To sort incoming mail and prepare outgoing mail for posting
* Labelling correspondence for scanning into EPR
* Produce information/routine reports as required
* To prioritise own workload to meet the needs of the patients and Consultants and ensure all deadlines are met
* To provide cover as required during absence of colleagues
* To monitor urgent e mail inboxes and act accordingly on any queries
* Any other duties appropriate to the grade as delegated by the senior secretary
Person Specification
Essential
* Knowledge of computer packages e.g. Word, Excel, Outlook and Powerpoint. IT skills; ability to use email and maintain electronic diaries. Knowledge of Data Protection and Caldicott Principles with strict confidentiality.
* Good interpersonal skills and excellent verbal and written communication; ability to prepare routine correspondence and pass on confidential messages.
* Able to communicate accurately with a wide range of staff, professionals and members of the public; able to use own initiative and work with minimum supervision; able to prioritise workload and meet deadlines; work as part of a team.
* Commitment to quality customer care and flexible, adaptable to change; understanding of medical terminology.
* Previous experience using EPR or SystmOne is desirable.
* Ability to travel independently across the County to fulfil the requirements of the post.
* Experience of a previous administrative role/data entry; experience of Microsoft Word; maintaining filing systems and databases; providing secretarial/administrative support to a team.
Qualifications
* Good standard of education: minimum of 3 GCSEs (or equivalent) at C grade or above including English Language; typing qualifications or equivalent proven typing/data entry skills.
* Desirable: Knowledge of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure to be submitted to the DBS to check for any previous criminal convictions.
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