Why Farmfoods?\nFarmfoods is a family business with ambition. They pride themselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail.\nBehind the scenes, their central support teams, including IT, play a vital role in keeping their shops and distribution network running smoothly. By joining the IT team, you will be helping to support thousands of team members and millions of customers across the UK.\n\nSalary: £23,000 - £26,500 per annum\n\nWorking week: 40 hours per week, shift patterns of 7am â 4pm / 8am â 5pm / 9am â 6pm, working 5 days out of 7 (including weekends)\n\nBenefits: \nâ¢\tA fully funded Digital Technology Apprenticeship qualification\nâ¢\tPaid time to complete your apprenticeship coursework\nâ¢\tGreat training and ongoing support from our experienced IT team\nâ¢\t30 days holiday each year\nâ¢\t15% staff discount to use in any of our shops\nâ¢\tFree onsite car parking at the Blairlinn office\nâ¢\tFree meals and refreshments available within the staff canteen\nâ¢\tA staff benefits package which includes a virtual GP as well as discounted services and products such as cinema tickets, gym memberships, days out and travel\nâ¢\tFree life assurance\nâ¢\tWorkplace pension\n\nFuture prospects:\nUpon successful completion of the apprenticeship, you will gain a full time role. \n Whatâs involved?\nâ¢\tWorking as part of their IT Helpdesk team, providing first-line technical support to team members across our shops, warehouses and offices\nâ¢\tLearning how to diagnose and resolve hardware, software and network issues\nâ¢\tSupporting the setup, configuration and maintenance of IT equipment\nâ¢\tWorking towards a SCQF Level 8 Digital Technology Apprenticeship with our approved training provider\nâ¢\tDedicated study time to complete your coursework and assignments\nâ¢\tSupport from experienced IT professionals who will mentor and guide your development\nâ¢\tCompletion of an independent apprenticeship end point assessment at the end of your training\n\nYour responsibilities will include:\nâ¢\tProvide first-line IT support to team members predominantly in-person, as well as via phone, email and helpdesk systems\nâ¢\tLog, prioritise and resolve technical issues in a timely and professional manner\nâ¢\tEscalate more complex issues where necessary, working closely with other members of the IT team\nâ¢\tAssist with hardware builds, software installations and system upgrades\nâ¢\tMaintain accurate records of incidents and solutions\nâ¢\tEnsure that all work set by our apprenticeship provider is completed on time and to the best of your ability\n\nThis is a 12-month training programme and upon successful completion you will achieve a recognised qualification alongside valuable workplace experience. Following successful completion of this programme you will continue in your full-time position with us and may also be eligible to progress onto the Level 10 Degree Apprenticeship.\n What do they need from you? \nâ¢\tHave achieved National 5 Maths and English at Grade C or above (or equivalent)\nâ¢\tNot already hold a qualification in a similar subject\nâ¢\tHave the right to work in the UK and meet apprenticeship funding eligibility requirements\nâ¢\tBe able to commit to balancing full-time work with studying\nâ¢\tA full driving licence would be preferred but is not essential\n\nImportant information:\nThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.\n\nStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.\n\nOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. \n\nIf you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!\n\nPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.\n