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Who we are
At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we’re passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they’re a vital self-care ingredient.
Application Deadline: 14 August 2025
Department: Spa
Location: Birmingham (Spa Store)
Compensation: £13.00 - £14.00 / hour
Description
Full & Part time positions available
Who we are
At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we’re passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they’re a vital self-care ingredient.
Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance.
August 2024 marks Lush’s return to Covent Garden, the shopping and entertainment epicentre of London’s West End. Covent Garden never misses the opportunity to put on a show, it’s time for you to take centre stage and join the Lush Spa! With 44 million visitors per year, who flock to Covent Garden for its world class shopping, dining and entertainment; this is the perfect stage and place for a brand new Lush Spa.
Who are we looking for?
The Lush Spa allows us to showcase LUSH’s values, ethos and products in a truly amazing way. There is no better treat for us as a company than to be able to spend an hour or so with a client whilst using and demonstrating our products on their skin, creating the ‘ultimate demo’ for our products. The level of training provided to our Spa Therapists along with the uniqueness of the treatments and the comfort of the environment create truly beautiful experiences to all our clients!
We are looking for enthusiastic Spa Therapists with a passion for performing immersive experiences on a range of different contracts from 24 - 40 hours.
Good to know
Start date & Onboarding
The successful candidate will start on Monday 24th March or earlier. They will complete at least 10 days of onboarding at their assigned location. The onboarding period will allow them to learn about the brand, meet their colleagues, and begin training.
Training
Upon completion of the onboarding period, you will attend a 6-week training course at the Lush Spa Training Center in Poole, Dorset. This training period will run Monday through Friday and you will learn 6 of our core treatments.
To be considered for this role, you must be available for travel to Poole on Sunday 6th April and available for the entire training period, which begins on Monday 7th April and ends on Friday 16th May.
Travel expenses to and from Poole will be covered by LUSH, as well as travel expenses for 2 weekends of your choice during the training period. Additionally, accommodations in Poole will be provided for the duration of your stay.
Please note that the training dates are not flexible and cannot be changed.
Start date in your spa location
Upon completion of your training, your expected first week in your spa will be the week commencing 19th May.
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Responsibilities
* Performing Lush Spa Treatments following set routines and standards
* Representing the Lush Spa on the shop floor and across the business
* Looking after clients' experiences, making sure their journey runs smoothly
* Supporting the day-to-day running of the spa
* Booking and upselling treatments using our booking system
* Maintaining high standards in the spa (cleanliness, presentation, hygiene…)
* Being responsible for your own wellbeing using the available tools that are provided
* Keeping product & treatment knowledge up to date
* Supporting stock control
Skills & Experience
* An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
* Practical work experience within a similar role performing body massages and facials.
* Passionate about delivering excellent customer service and treatments.
* Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa.
Benefits
What’s in it for you?
We believe in investing in our Therapists. Bespoke in-house training will be provided and supported by your Spa Manager, where you’ll learn and receive certification of Lush’s accredited treatments. Becoming a LUSH Spa Therapist provides you with the opportunity to create a magical career whilst being trained to the highest level, allowing you to further develop core massage skills through our innovative treatments.
At Lush we understand Therapist’s time and dedication to their client is a vital part of the role, therefore we support a maximum of 5.5 hours of massage per day, allowing you time to enjoy and perform at your best.
Employee Benefits
* Fantastic in-house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
* Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
* Enjoy 2 complimentary products of your choice per month
* Available free handcare and mouthcare products during shifts for Spa Therapists
* Team bonus scheme based on the overall sales of the store and spa
* Pension scheme
* Birthday Day Off
* 28 day holiday allowance (calculated on a pro-rata basis
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
* *Financial childcare support on return to work (depending on contracted hours)
* Cycle to work scheme
* Free Spa Therapist tunic
* Employee assistance programme provided by Health Assured
* Access to an online learning community
* Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
* Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)
* Flexible rolling rotas - Shift patterns will vary from morning and afternoon/evening shifts (including weekends and bank holidays).
* Productivity-based bonus scheme.
* *Tailored gender affirming care
*qualifying period/hours required
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Health Care Provider
* Industries
Personal Care Product Manufacturing
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