We are looking for an experienced Senior Service Designer to lead work with our Camden's services and collaborate with multidisciplinary teams across policy, strategy, data and research to help scope, plan, and deliver great work that the organisation can be proud of. Our service design team's role is to shape public services around the needs of Camden's residents. Our team looks at the whole experience for both residents and staff, rather than just the process or system. In short, we help the organisation understand how services can better support people in Camden and work with your staff to deliver the change to make that happen.
Responsibilities
* Lead service design work, providing clear direction and ensuring high quality outputs and deliverables.
* Build strong relationships with partners and stakeholders, supporting them to shape and envision impactful work.
* Support teams to deliver at pace, enabling team members to collaborate and deliver their best work.
* Contribute to shaping our service design practice and goal towards more equitable and inclusive design.
* Manage service designer(s) providing pastoral care and support to develop their professional development.
The role will sit within the Strategy & Design team within Corporate Services. Our work spans the whole breadth of council services with a current focus on preventative health and social care, creating thriving communities for our social housing tenants, and proactively supporting those experiencing financial hardship. We champion new and different ways of solving problems, promote inclusive and equitable approaches to our design practice, and create a culture of continuous improvement to ensure that we achieve the outcomes that meet the needs and expectations of both our residents and staff.
Recruitment & Onboarding
1. 1‑hour interview with 3 Camden staff – we will send you questions and a short presentation task in advance and ensure plenty of time for you to ask any questions.
2. Offer and feedback – if successful at the interview stage, we will contact you with the details of your job offer and provide feedback on your performance.
3. Onboarding – once your offer is accepted and the start date agreed, you will receive guidance on your first few weeks at Camden.
Camden is building somewhere everyone can thrive by making our borough the best place to live, work, study, and visit. We are focused on creating a borough in which everyone can live a good life and nobody gets left behind. We have a clear vision – to organise the right people and skills around our missions to deliver the best outcomes for Camden residents. Our Strategy & Design team supports teams across the council to deliver better services, making sure that communities are at the heart of the work we do.
At Camden, we value and celebrate difference and encourage diversity in all respects. Our diverse workforce ensures we represent our communities to the best of our ability and enables us to make better decisions. Because of this, we want our recruitment process to be as inclusive and as accessible as possible and we recognise that this requires us to be as flexible as we can while preserving the integrity of a fair and transparent process.
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