Job title: Receptionist/Administrator
Location: Broad Oak Medical Practice
Salary: £24,960.00
Hours: 25
About us
We deliver local primary care at scale. Our purpose is to improve access, outcomes and patient experience. Our values are Caring, Ambitious, Resourceful, and Excellence.
Job responsibilities
* Respond to patient queries and liaise with the primary care team, managing appointment requests, signposting patients to services, and maintaining patient records and confidentiality.
* Email, scan and code clinical correspondence.
* Process prescription requests.
* Utilise other information systems to support efficient workflow processes.
Ideal candidate
* Reception or customer care experience, excellent communicator (spoken and written).
* Basic PC skills: Word, Excel, email.
* Ability to work within processes and procedures, maintain confidentiality and data security.
* Previous NHS experience is welcome but not essential.
Package description
* 27 days annual leave plus bank holidays pro rata.
* Access to bespoke learning management system and annual formative clinical assessments for competency development.
* Car benefit scheme specialising in electric vehicles.
* Cycle to work scheme.
* Travel season ticket loans.
* Discount cards.
* Employee wellbeing services including free yoga videos and an employee wellbeing app.
Qualifications
* Reception or customer care experience.
* Excellent communication skills (spoken and written).
* Basic PC skills: Word, Excel, email.
* Ability to work within processes, procedures, and maintain confidentiality and data security.
* Previous NHS experience is welcome but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for a Disclosure and Barring Service check.
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