This role sits within Technology & Platforms which is responsible for defining and maintaining the strategy and roadmap for all core technology platforms. This includes platform vision, prioritisation, and planning; financial management and investment; platform architecture design and assurance; and the definition and implementation of platform architecture standards. The function ensures platforms are robust, scalable, cost-effective, and aligned with the overall business strategy, adapting to evolving needs and driving innovation. Technology & Platforms is split into Digital Workplace, BSS & Fixed B2B2C Wholesale, Core Engineering, Platform Engineering and Platform Innovation. This role sits with the Digital Workplace division. This division is accountable for:
* Driving a seamless, secure, and intelligent work environment across the organisation. Combining innovation, insight, and trusted partnerships to empower every employee to perform at their best. We are responsible for delivering and evolving the technology, tools, and services that help our people work securely, collaboratively, and productively, wherever they are.
The Platform Technical Lead provides hands‑on technical leadership to support the operational design of the platform. They own the technical integrity of the platforms, supporting projects across the lifecycle to ensure platforms are developed and delivered in line with the platform technical standards and approved designs, acting as the key day‑to‑day interface with partners.
Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and were working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.
Qualifications
* Deep technical expertise in Identity & Access Management, including SSO, MFA, directory services, identity federation, provisioning, and privileged access.
* Strong hands‑on knowledge of Okta and/or Entra ID, with experience integrating enterprise applications and authentication flows.
* Experience with identity lifecycle tooling (e.g. MyIdentity, One Identity, MIM or equivalents).
* Solid understanding of least‑privilege access models, RBAC/ABAC, and privileged access patterns.
* Strong grounding in Zero Trust identity principles, conditional access, and risk‑based authentication.
* Proven experience acting as the technical escalation point for complex IAM incidents and platform failures.
* Experience operating in a partner‑delivered IAM model, providing technical direction, assurance, and challenge rather than hands‑on administration.
* Strong understanding of IAM security and compliance controls, including SOX, ISO27001, Cyber Essentials, and audit evidence requirements.
* Ability to translate complex IAM technical issues into clear impacts, risks, and recommendations for non‑technical stakeholders.
Additional desirable skills
* Excellent analytical and troubleshooting skills across authentication, federation, provisioning, and access control failures.
* Strong communication skills, able to engage confidently with Security, Architecture, Compliance, and senior technical stakeholders.
Let’s stay connected. Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.
Next steps: If we feel like a place where you can belong, wed love to learn more about you as a person and your experience to date. Once youve submitted an application, the next steps of the process, if successful, are likely to include a call from one of our Talent Acquisition Partners. When you apply, youll be asked about any adjustments you might need to support the recruitment process. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If youre offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
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