Assistant Residence Manager – Edinburgh
Salary: £30,000
Contract: Permanent, 42.5 hours per week
Working Patterns
Our Management Team works collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7 am and finish as late as 9 pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student’s next‑level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life.
We’re looking for an accomplished Assistant Residence Manager to provide leadership support to the Residence Manager steering the on‑site team to deliver to our premium standards, whilst planning and executing operational strategies to achieve brand objectives.
Responsibilities
* Motivate and lead the team effectively, providing clear communication and a positive work environment with a focus on empathy and understanding to achieve optimal results.
* Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
* Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
* Enforce building rules and regulations, ensuring adherence to laws and safety standards.
* First point of contact for emergencies, coordinating necessary actions during critical situations.
* Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere.
Who We’re Looking For
Vita Student delivers a luxury, all‑encapsulating residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Assistant Residence Managers play a critical role ensuring seamless operations and effective leadership.
Professional Experience
* An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
* Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand’s story and values to existing and prospective customers.
* Developed and implemented customer satisfaction programmes.
* Compliant with maintenance of building safety standards.
* Technologically astute, familiar with a variety of technology systems and software.
Personal Characteristics
* Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
* A hands‑on attitude, combined with strong communication and people‑management skills.
* A strategic thinker.
* Flexibility: an ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours, including early starts and late finishes.
Benefits
* 22 days paid holiday, rising each year up to 25 days (pro‑rata).
* 8 paid bank holidays (England & Wales, pro‑rata).
* Perkbox account to choose lifestyle perks.
* Royal London Pension: 3 % salary contribution from Vita Group plus 5 % employee contribution.
* Parties and events each year to celebrate successes.
* Recognition programmes such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries.
* Career development through induction and learning & development programmes and bronze, silver, gold & platinum training & recognition schemes.
* 24 / 7 employee assistance with confidential support and guidance.
Important
We are unable to offer Right to Work Sponsorship. If you require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
All offers of employment are subject to satisfactory pre‑employment checks, including Disclosure & Barring Service (DBS) checks.
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