Customer Service Coordinator - Whittlesey (FTC-Part Time)
Forterra - Whittlesey, Peterborough Road, Whittlesey, Peterborough, Cambridgeshire, United Kingdom Req #526
We are currently seeking a motivated and enthusiastic individual to join our busy team as a Customer Service Coordinator on a part-time, fixed-term contract basis.
Are you confident that you possess the skills and personality to succeed in our busy sales and customer service centre? You will be the first point of contact for all queries and orders related to our building products. Join a dedicated team committed to providing outstanding customer service. If this sounds like you, this role could be perfect.
Your duties will include but are not limited to:
* Serving as the primary contact for merchant and housebuilder customer inquiries and processing orders for our building products.
* Managing customer accounts and processing orders.
* Collaborating with other departments to ensure smooth operations and effective communication.
* Handling a busy workload with excellent problem-solving skills and a customer-centric approach.
About you:
* Driven to deliver excellent customer service.
* Confident and outgoing personality.
* Proficient in MS Office and CRM software.
* Strong communication and interpersonal skills.
What we offer:
* Competitive salary and benefits package.
* 27 days of annual leave plus bank holidays.
* Monthly performance-related bonus scheme.
* Free onsite parking.
* Reward and recognition programs.
* Life assurance and company pension scheme with up to 10% employer contribution.
* Gym benefits and Cycle to Work Scheme.
* Access to Employee Assistance Programme for self and family members.
* Holiday exchange scheme.
* Financial wellbeing program.
About Forterra:
We are a leading manufacturer of a diverse range of concrete and clay building products used extensively in the construction sector. Our trusted brands include Thermalite blocks, Bison Precast, and London Brick. Our product range includes clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving, and chimney, roofing, and flue systems.
Our purpose is to build lasting legacies by manufacturing products that support our customers' construction projects from the ground up.
We are committed to industry-leading safety standards and aim for zero harm in our workplaces.
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