Posted: 15 June
The role
Assistant - Visual Impairment Support Location: Barking Hours: Monday to Friday, 09:00 - 16:30 (Full-time, on-site in Barking) Pay: £15.00 per hour Contract: Initially 3 months (with funding secured for up to 3 years) About the Role We're seeking a compassionate and proactive Assistant to provide dedicated support to a visually impaired colleague within our client's Customer Service team. Working closely with the employee, you will provide practical, day-to-day support to enable them to successfully carry out their role handling public enquiries relating to waste, education, housing, council tax, electoral enquiries, and more. Key Responsibilities Provide 1:1 support to enable effective completion of daily tasks Assist with navigation of websites, systems, and digital platforms Support with saving documents and managing files Carry out data protection checks to ensure service users are correctly identified Communicate clearly and effectively at all times Follow instructions and adapt support based on individual needs Assist with developing skills (upskilling) where required Demonstrate patience, understanding, and active listeningSystems & Training Full training will be provided on internal systems, such as: FreshDesk OpenHousing Payment and telephony systemsYou will be expected to confidently support the use of: Microsoft Teams Word, Excel, Outlook SharePoint & OneDriveCandidate Profile ...
