Position Summary
ESBO (European Service Business Organisation) is responsible for identifying, evaluating and determining new opportunities within the ever-growing CTV media industry, with the goal of creating scalable services and businesses on top of the global footprint of European Samsung Smart TVs. The EU advertising team is working to create value for partners, advertisers, and agencies through its unique insights into content consumption. The Client Solutions team is responsible for delivering exceptional customer service for our advertising partners and helping to grow the client base for the Samsung Ads European business across all ad products—TV, Mobile and Desktop. The team sits at the heart of the business and is crucial to our success. The candidate must thrive in a fast‑paced, dynamic environment and have an entrepreneurial mindset, taking ownership in creating opportunities, solving problems and going above and beyond for clients and the team.
Role And Responsibilities
Your key responsibilities
* Leverage communication and relationship‑building skills to cultivate long‑lasting partnerships with clients
* Be a resource for sales, using an in‑depth understanding of our data and capabilities to advise on campaign strategies, maximising the benefits of the Samsung Ads platform
* Provide outstanding client service throughout the sales and post‑sales process, responding quickly to requests and troubleshooting issues
* Manage each phase of every campaign efficiently and transparently, keeping sales and the client updated
* Using the wealth of data available to provide best‑in‑class post‑campaign analysis with insights, learnings and recommendations, with the ultimate goal of driving revenue
What We Need For This Role
* Experience in account management at a media or technology company with exposure to TV advertising, digital media and/or advertising platforms
* Independent, self‑starter; comfortable with ambiguity and resilient, able to work independently
* Excellent communication skills, with the ability to manage client relationships and present campaign results to advertisers
* Superior analytical skills to provide campaign insights to internal and external audiences
* Experience managing programmatic campaigns is an advantage
* Strong PowerPoint and Excel skills
What does success look like?
To succeed in this role the candidate must have phenomenal attention to detail, love delivering fantastic customer service and enjoy working collaboratively. Hard work, humility and harmony sit at the core of everything we do. Success will be measured on campaign spend, repeat bookings and the ability to drive revenue and retention. The successful candidate will continually look for ways to streamline processes, improve efficiency and increase revenue.
Benefits of working at Samsung
* Hybrid working – 3 days in the office and 2 days at home per week
* Bonus scheme linked to individual, team and company performance
* Car allowance
* Pension contribution
* Three volunteering days each year
* Holiday – 25 days plus bank holidays and an additional day off for your birthday
* Access to discounts on a wide range of Samsung products
* Access to a discount shopping portal
* Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
* Up to 20 partner absence days per calendar year to be used in times of need
A note on equal opportunities
We are an equal‑opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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