30,000- 40,000
A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments.
Key Responsibilities
Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams
Troubleshoot hardware, software, network, and user-related issues
Support and maintain ERP, MES, warehouse management, and operational systems
Assist with ERP upgrades, implementations, and future system developments
Support shop-floor technology including scanners, printers, and production line systems
Work closely with production and warehouse teams to minimise operational downtime
Manage user accounts, permissions, and system access controls
Coordinate with third-party suppliers and support providers
Maintain IT documentation, asset registers, and support procedures
Support IT security, backups, and disaster recovery processes
Required Skills & Experience
Previous experience within an IT Support or ERP Support role
Strong ERP systems support experience within manufacturing or warehousing environments
Experience supporting production, warehouse, or operational technologies
Good understanding of Windows environments, Microsoft 365, and networking fundamentals
Strong troubleshooting and problem-solving skills
Ability to manage multiple priorities within a fast-paced manufacturing environment
Excellent communication skills with both technical and non-technical users
Hands-on, proactive approach with a willingness to learn and develop
Desirable Skills
Experience with ERP platforms
Manufacturing execution systems (MES) or warehouse systems experience
Exposure to IT infrastructure and operational technology environments
Package
Enhanced pension and life insurance
Gym membership and wellbeing support
Cycle to work scheme
Enhanced maternity and paternity benefits
Free parking and on-site facilities
Long-term development opportunities within a growing business