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Overview
We are currently looking to recruit a full-time Retail Operations Assistant. OKA is a furniture and homeware retailer with a passion for creating beautifully curated spaces. We are British-born with 13 stores across the UK, an established interior design and trade business, a mail-order service, and a thriving website.
We’re looking for a highly organised and proactive Retail Operations Assistant to support the Retail Operations Manager and ensure the smooth and efficient running of our store operations. This is an excellent opportunity for someone with strong administrative skills and a keen interest in retail to play a key role behind the scenes in supporting the success of our retail estate.
About Us
At OKA, we are passionate about creating beautifully curated spaces, and that passion is shared by every member of our team. From our stores to our support functions, we believe in collaboration, attention to detail, and delivering excellence in everything we do.
Key Responsibilities
* Provide day-to-day administrative support to the Retail Operations Manager, assisting with the coordination of key operational tasks across all store locations.
* Act as a first point of contact for store teams on general operational queries, ensuring issues are logged, tracked, and resolved in a timely manner.
* Assist with the preparation and distribution of operational communications, store briefs, and weekly updates, ensuring clarity and consistency across the retail network.
* Support the scheduling, preparation, and follow-up for store and head office meetings, including minute-taking and action tracking.
* Assist with the management of store documentation, including health & safety records, compliance checklists, standard operating procedures, and training materials.
* Help coordinate the creation and maintenance of monthly rotas, working alongside Store Managers and the Retail Operations Manager to ensure accuracy and coverage.
* Support the payroll process by collating timesheets, checking for discrepancies, and ensuring all relevant data is submitted on time.
* Maintain and update internal systems, trackers, and databases related to store performance, training completion, maintenance requests, and compliance.
* Coordinate small-scale store maintenance requests, working with approved suppliers and contractors to schedule visits and ensure timely resolution.
* Assist in the onboarding of new store staff by preparing welcome packs, updating system access, and ensuring all required documentation is completed.
* Provide administrative support on the rollout of operational initiatives, seasonal campaigns, and new store openings by managing timelines, materials, and logistics.
* Ensure all administrative and reporting tasks are completed to a high standard, with a keen eye for accuracy and attention to detail.
About You
* Previous experience in a retail support, operations, or administrative role, ideally within a head office or multi-site retail environment.
* Exceptionally organised with the ability to manage multiple tasks, deadlines, and priorities with confidence and accuracy.
* Strong written and verbal communication skills, with the ability to liaise clearly and professionally with a wide range of stakeholders.
* A problem-solver who takes initiative and enjoys creating structure and clarity in fast-moving environments.
* High level of proficiency in Microsoft Office (especially Excel, Outlook, and PowerPoint); experience with retail systems and workforce platforms is a plus.
* Comfortable working with data, reports, and checklists to support operational decisions and process improvements.
* Strong attention to detail, with a commitment to maintaining high standards and following through on tasks.
* A team player with a positive, can-do attitude and a willingness to support others wherever needed.
* Passionate about retail and excited to support the day-to-day operations that make our customer experience exceptional.
Our Benefits Package
* 33 days holiday (including bank holiday entitlement), plus Length of Service increases
* Day off for your birthday
* Health Cash Plan
* Generous staff discount: 50% following probation
* Enhanced Maternity Pay
* Employee Assistance Programme
* Eligibility for a discretionary company Bonus Scheme
* Discounts on 60+ UK retailers via My OKA benefits platform
* Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your current salary, salary expectations, notice period and right to work information via the link provided.
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