Customer Support Coordinator
Up to 31,000 per annum
Haydock, Merseyside
Monday to Thursday 8am until 4.30pm & Friday 8am until 1pm
Permanent
The role
As a key member of the Customer Support team, you will be responsible for managing the full customer order lifecycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience. You will work in close co‑operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.
Key responsibilities
* Accurate entry and processing of customer orders using SAP
* Establish and maintain regular communication with customers via telephone and email resolving queries and providing updates.
* Screening of sales enquiries.
* To become familiar with the product lines and their applications and make recommendations as appropriate.
* To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
* To update customer information of the prevailing customer CRM systems.
* Claims and returns processing.
* Booking shipments with freight providers.
* Order management to ensure delivery in full and on time.
* Follow-up on required product licences and ensure relevant documentation is completed.
Person Requirements
* Experience in customer support or a customer service role
* In-depth understanding of the Order to Cash process
* Working knowledge of SAPProactive approach to resolving issues and a continuous improvement mindset.
* Strong verbal and written abilities, as well as excellent listening and feedback skills.
* Attention to detail.
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