Monday to Friday, 9am–5pm
Blackburn, Lancashire
Join the Careium Family – Be an Everyday Hero
Do you have a genuine passion for helping others? Are you looking for a role where every day you make a meaningful difference in someone’s life?
We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service Team, reporting directly to the Customer Service Manager.
At Careium, we’re proud of our supportive culture where we celebrate success and value every member of our team. Whether you're a customer or a colleague, our values are at the heart of everything we do.
Who We Are
Careium is one of Europe’s largest telecare providers, supporting over 250,000 private and corporate clients. Our mission is simple:
Be Everyday Heroes. Act Smart. Show Care.
We use innovative technology to help our clients live safer, more independent lives. Our fully digital telecom system ensures vulnerable and elderly individuals feel secure both at home and out in the community. With our 24/7/365 Alarm Receiving Centre and Mobile Response Team, we’re always here when it matters most.
What You’ll Be Responsible For
1. Handling inbound calls and emails
2. Responding to enquiries and providing service information
3. Supporting clients through the onboarding process
4. Assisting with technical queries
5. Processing payments
6. Managing client offboarding
You’ll deliver outstanding customer service and ensure every interaction promotes a positive experience.
What We’re Looking For
7. A drive to meet KPIs
8. Strong problem-solving skills
9. Initiative and energy
10. Team player mentality
11. Patience and empathy
12. Ability to work under pressure
13. Excellent verbal, written, and presentation skills
14. Strong interpersonal and communication abilities
15. Proficient IT skills
16. High accuracy in data processing
What We Offer
In return for your dedication, we provide:
17. Increasing annual leave with length of service
18. Enhanced sick pay
19. Company maternity/paternity pay
20. Cash healthcare plan (including dental and optical discounts)
21. Life assurance (3x annual salary)
22. Pension contributions up to 6%
23. A safe, welcoming work environment
24. Comprehensive training
25. Free on-site parking
26. Learning and development opportunities
27. Modern office facilities
If you’re ready to be an Everyday Hero and want to work in a business that truly makes a difference, we’d love to hear from you.
Click ‘Apply’ today to be considered for the role of Customer Service Advisor.