Join our dynamic and passionate team as a German Speaking Customer Service Advisor in Orpington, London!
Are you a people-oriented individual with excellent customer service skills? Do you thrive in a fast-paced environment? Our client, a leading provider of cutting-edge diamond tools, is seeking a Customer Service Advisor to deliver exceptional experiences to their valued customers.
Key Accountabilities:
1. Provide product information, solve problems, and process orders to ensure an excellent customer experience.
2. Demonstrate outstanding customer service skills, aiming for timely, one-contact resolution.
3. Effectively manage customer escalations with empathy and conflict resolution techniques.
4. Utilise strong time management and prioritisation skills to handle a high volume of activities.
5. Conduct detailed investigation of customer issues to identify and swiftly resolve any faults.
6. Support our customers through phone management.
7. Process quotes, orders, and sample orders efficiently.
8. Manage merchandising orders and calendars.
9. Proactively monitor and handle open orders, incomplete orders, and delays.
Skills/Experience:
1. People-oriented with a results-driven mindset.
2. Excellent active listening, negotiation, and presentation skills.
3. Strong relationship-building and networking abilities.
4. Outstanding written, verbal, and interpersonal communication skills.
5. Exceptional organisational skills with keen attention to detail.
6. Analytical and problem-solving prowess.
7. Ability to prioritise tasks and delegate when necessary.
8. Solution-oriented mindset.
9. Act with integrity, professionalism, and confidentiality.
What's in it for you?
1. Competitive salary range of £28,000 to £30,000.
2. Opportunity to work with a team-oriented and achievement-driven organisation.
3. Professional development and growth prospects.
4. Positive and inclusive work environment in London.
Don't miss out on this fantastic opportunity to join our client's growing team! Apply now and unleash your potential in the customer service field.
Please note that only shortlisted candidates will be contacted. Thank you for your understanding.
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