Job Introduction As an Guest Services Assistant at Sodexo in Leonardo Helicopters - London, SW1Y 6AF, you will provide a warm welcome and make that all-important first impression in our prestigious corporate building. This is your chance to show your 5-star customer service skills and make a meaningful impact with a great team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way. What you'll do: Ensure that you know and understand the daily work schedule/rota so that you are fully conversant with your expected duties Ensure that all Clients/Guests are welcomed appropriately and attended to in a professional manner from the moment they arrive at Leonardo 1EP and throughout their journey. Assist with helpdesk requests by liaising with different departments to ensure the building is running smoothly with little to none disruptions Ensure that your workspace is kept free from personal belongings and clutter at all times Book/ update all meeting rooms, hospitality requests into system and using the hospitality form - ensuring compliance is followed at every juncture. Ensure that all guest coffee area, reception and meeting rooms are checked regularly and are kept tidy, free of cups, clutter and in a good state of repair at all times and to report any defects to the relevant department. Flexibility on shifts, patterns, work methods and departments to help ensure the smooth running of the site ensuring you are an advocate for Sodexo and the client Liaise with Hospitality and other departments to ensure the smooth operation of the department Ensure passes are prepared for every pre-booked guest Maintain an updated 'VIP' gallery and key information of Leonardo's Senior Executives and Directors Maintain and update reception manual around procedures, key responsibilities, and duties Assist with set up of meeting rooms, moving tables and chairs when required Log any defects and cleaning issues and follow up as required Report immediately any incidents or accident, fire, theft, loss, damage, unfit food or other irregularities and take such action as may be appropriate Report to your line manager and, when possible, take action for any customer compliments or complaints What you bring: Previous experience in Corporate Service Reception or Hotel Reception (6 months minimum) Meeting room booking systems Switchboard operations/systems Hospitality services Excellent communication skills with a keen eye for attention to detail Calm under pressure Customer focused with the ability to understand the needs of a client/visitor Self-motivated and able to think 'outside of the box' in order to deliver a 'best in class' service Positive approach to learning in role and identifying own training needs as appropriate Self-motivated and able to work on own initiative within a team environment Dealing with complaints whilst maintaining a professional outlook and positive attitude What we offer: Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering mental health and wellbeing support. Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement. Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services. The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card. Money Insights and financial benefits via the Salary Finance Platform. Save for your future by becoming a member of the Sodexo Retirement Plan A death in Service benefit for colleagues who pass away whilst employed by Sodexo Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools. Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit. Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities. Flexible and dynamic work environment Competitive compensation Full training and full protective uniform supplied Ready to be part of something greater?