Office Assistant
Manchester University NHS Foundation Trust is seeking a motivated and organised Office Assistant (Band 2) to support the efficient delivery of the Pre‑Operative Assessment (POA) service at the Trafford Elective Surgical Hub (TESH). The closing date is 23 April 2026. This key administrative role ensures that patients are booked promptly and accurately into their pre‑operative appointments, enabling safe and smooth progression along the surgical pathway.
The post‑holder will provide day‑to‑day administrative and clerical support within a busy office environment, including managing patient information, maintaining electronic records, handling telephone enquiries, and supporting clinic flow. A strong focus on customer service, attention to detail, and the ability to work professionally with patients and the wider multidisciplinary team are essential.
This is an excellent opportunity for someone who enjoys working in a patient‑focused administrative setting and is committed to supporting high‑quality elective care. You will be part of a friendly and supportive team, contributing to the Trust’s commitment to delivering timely, safe and effective elective services.
Main duties of the job
* Arrange and amend pre‑operative assessment appointments, ensuring accurate and timely booking.
* Maintain and update patient records, including data entry, scanning and filing.
* Handle telephone enquiries professionally and support the cancellation line.
* Provide high‑quality customer service, escalating queries when needed.
* Support daily office and clinic operations, following Trust policies and confidentiality requirements.
Qualifications
* Competent use of Microsoft Office and Hive.
* Experience of dealing with members of the public.
* Able to react to unpredictable issues.
* Educated to GCSE level or equivalent.
* Experience of working in the NHS.
* Previous waiting list management experience.
* Experience of working in an acute hospital setting.
* Experience of working directly with consultant staff.
Manchester University NHS Foundation Trust is an equal opportunity employer. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply. The Trust is committed to eliminating unlawful discrimination and ensuring our workforce truly represents the communities we serve.
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