Providing administrative support to the PlannedCare Team in the delivery of the Planned Care Team Objectives and Quality andOutcomes Framework (QOF) standards. To ensure recall systemsare managed effectively and efficiently, liaising with patients to book andmanage appointments, ensuring annual reviews are completed. To ensure all communication is deliveredwith empathy and sensitivity to patient needs, including making reasonableadjustments where required in line with practice health inequalities procedures
Main duties of the job
The followingare the core responsibilities of the Patient Care Administrator.
a) Communicatewith patients to book, confirm, and rearrange appointments for long-term conditionreviews (e.g. asthma, diabetes, COPD, hypertension).
b) Work inline with QOF and practice-specific care protocols to ensure patients arereviewed within appropriate timeframes.
c) Ensureaccurate and timely documentation of all patient contact and appointmentscheduling on the clinical system (e.g. EMIS Web).
d) Collaborateclosely with the Planned Care Team, clinical staff, and administrativecolleagues to support the smooth delivery of recall and review processes.
e) Identifyand respond to patient needs, including making reasonable adjustments for thosewith additional support requirements (e.g. language needs, disabilities,cognitive impairments).
f)Support data collection and reporting tomonitor progress towards QOF targets and ensure ongoing compliance.
g) Handlepatient queries with professionalism, care, and confidentiality.
h) Assistwith the preparation of recall letters, telephone call lists, and othercommunication methods.
i)Maintain up-to-date knowledge of relevant carepathways, QOF domains, and practice policies.
About us
Karis MedicalCentre is a GP practice in the heart of Birmingham caring for a diversepopulation of over 17,500 patients. We have a large talented, inclusive anddiverse team who are committed to caring for our patients with compassion,integrity, respect, grace and hope, values which shape the lives of our staffand the services we offer. We deliver whole person healthcare, looking afterthe physical, mental, social and spiritual wellbeing of our patients, includinga wide range of innovative services such as Chaplains for wellbeing and socialprescribing support. We are also a teaching practice.
What we offer
We have asupportive team and value each member of that team. Our aim is that our staff:
Feela sense of meaning and purpose in their work
Feelthat they are working in a positive culture
Feelthat they are recognised for their hard work
Haveopportunities for learning and development
Annualleave 27 to 33 days (pro-rata) plus bank holidays (dependent upon continuousNHS service)
NHSpension scheme available
Job responsibilities
The followingare the core responsibilities of the Patient Care Administrator.
a) Communicatewith patients to book, confirm, and rearrange appointments for long-term conditionreviews (e.g. asthma, diabetes, COPD, hypertension).
b) Work inline with QOF and practice-specific care protocols to ensure patients arereviewed within appropriate timeframes.
c) Ensureaccurate and timely documentation of all patient contact and appointmentscheduling on the clinical system (e.g. EMIS Web).
d) Collaborateclosely with the Planned Care Team, clinical staff, and administrativecolleagues to support the smooth delivery of recall and review processes.
e) Identifyand respond to patient needs, including making reasonable adjustments for thosewith additional support requirements (e.g. language needs, disabilities,cognitive impairments).
f)Support data collection and reporting tomonitor progress towards QOF targets and ensure ongoing compliance.
g) Handlepatient queries with professionalism, care, and confidentiality.
h) Assistwith the preparation of recall letters, telephone call lists, and othercommunication methods.
i)Maintain up-to-date knowledge of relevant carepathways, QOF domains, and practice policies.
Please see Job description attached.
Person Specification
Experience
* Experience of administrative duties
* Confident using IT systems and clinical software (eg EMIS, AccuRx, Microsoft Office)
* Experience working with vulnerable or complex patient groups
* Experience of working in a healthcare setting
* Knowledge of QOF and long-term condition management
Qualifications
* GCSE Mathematics & English (C or above) or equivalent
Skills
* Excellent interpersonal and communication skills (written and oral)
* Clear, polite telephone manner
* Strong organizational skills and attention to detail
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Problem solving and analytical skills
* Ability to follow policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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