Job Summary
We are looking to recruit an enthusiastic and hard‑working Receptionist to join our friendly GP Practice team based in Bracebridge Heath, Lincoln.
Must have worked in a GP Setting previously and have SystmOne knowledge.
Main Duties
* Act as a mediator between the clinicians and the patients and as an office organiser who manages the crucial data regarding the health of patients within the practice.
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
About Us
The Heath Surgery is located close to Lincoln and provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service.
We are a well established practice having served both the Bracebridge Heath and St Catherines areas for many years.
Details
* Date posted: 18 November 2025
* Pay scheme: Other
* Salary: £12.21 an hour
* Contract: Permanent
* Working pattern: Part‑time
* Reference number: A2484‑25‑0002
* Job locations: London Road, Bracebridge Heath, Lincoln, Lincolnshire, LN4 2LA
Job Responsibilities
* Receive patients’ requests for advice and assistance on the telephone or face‑to‑face in a prompt, friendly and efficient fashion.
* Use the computerised appointment system (be aware of manual systems should the computer go down) to make appointments for patients with the medical staff.
* Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non‑disruptive manner.
* Explain practice arrangements for formal requirements to new patients and those seeking temporary cover, including overseas visitors. Ensure procedures are completed.
* Advise patients of relevant charges for private (non General Medical Services) services, and deal with payments according to practice procedure.
* Enter requests for home visits into the visits section of the computer system stating all relevant information, and where necessary inform the doctor.
* Ensure accurate message taking for GPs and nurses and communicate effectively.
* Ensure that repeat prescriptions are prepared and ready for collection within two working days. Regular daily checking of emails and the internet order line.
* Ensure reception and waiting areas are kept neat and tidy. Waiting room displays should be up to date and reviewed on a regular basis for good patient communication.
* Service refreshments and prepare for meetings, when required.
* Report any significant events, incidents and complaints to the Practice Manager, following practice protocols.
* Photocopying and emailing of information as necessary to support the administration of the practice.
* Ensuring stationery levels are maintained and shortfalls reported to the Practice Manager.
* Any other duties fitting of this post.
Management of Appointment System
* Ensure total familiarity with the appointment systems including regular and incidental variations.
* Book appointments and recalls ensuring sufficient information is recorded to retrieve the medical record.
Start and End of the Day Procedures
* Open up premises at start of day and make all necessary preparations to receive patients. This includes switching on the check‑in screen and PowerPoint presentation on the television.
* At the end of day, switch off check‑in screen, television presentation and ensure the building is secured and lights off. The burglar alarm must be set before leaving. Security procedures must be followed to secure reception office and building.
* Monitor the effectiveness of the computer system and report any problems or variations to the Practice Manager.
Person Specification
Experience (Essential)
* Previous experience of using SystmOne Clinical System.
* Comfortable and experienced in using Windows based programmes.
* Confident in the use of Word/Excel.
* Previous experience working as GP Receptionist.
Desirable
* Pleasant disposition.
* Confident manner when dealing with public.
* Ability to remain calm under pressure.
* Accurate.
* Discreet.
* Enjoys working as part of a team and with the public.
* Works efficiently.
* Reliable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: The Heath Surgery
Address: London Road, Bracebridge Heath, Lincoln, Lincolnshire, LN4 2LA
Employer's website: https://www.southparkandheathsurgery.co.uk/ (Opens in a new tab)
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