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2nd Line Support Engineer (Service Desk Support)
Location: Fareham – 5 days on-site at HMS Collingwood
Salary: £30,000 – £32,000 (DOE) + up to 5% bonus
Clearance: Must be SC eligible – Sponsorship for clearance provided if needed
Perks: Career progression, paid certifications, Udemy access
New role live – this one’s built for progression and hands-on learning.
You’ll be joining a global IT services provider supporting mission-critical infrastructure within the UK defence sector. Based at HMS Collingwood (a major Royal Navy training establishment), this is a secure and structured environment offering technical exposure, long-term stability, and real career growth.
This opening has come about due to internal promotion – the team is growing, and they’re looking to bring in another capable engineer who’s hungry to build their career.
What you’ll be doing:
* Handling 2nd line / service desk tickets across a broad Microsoft environment
* Supporting Windows 10 and Windows Server infrastructure
* Administering Active Directory and Group Policy
* Working with virtualisation tools like VMware or Hyper-V
* Supporting any broader Windows technologies you’re familiar with (O365, Teams, Outlook, etc.)
What we’re looking for:
* Someone experienced in 2nd Line/Desktop/Technical Support
* Comfortable troubleshooting across Windows OS + Server
* Familiarity with AD, SCCM, Group Policy, and basic virtualisation tech
* Bonus points for exposure to O365/Exchange/Teams – not essential
Why apply?
* Career progression – this hire is happening because someone got promoted
* Clear path to training and upskilling – Udemy access, vendor cert support
* Join a respected global provider of managed IT and defence sector solutions
* Competitive salary, bonus, and full SC clearance sponsorship
Relevant job titles:
2nd Line Support | L2 Support | Desktop Support | IT Support Analyst | Service Desk Support
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Industries
Defense and Space Manufacturing and IT Services and IT Consulting
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