Description
We are offering a casual 0-hour contract with night shifts (8:00 PM 8:00 AM). Availability across 7 days a week is preferred to provide flexible cover as needed. Roseate Hotels & Resorts is looking to recruit a Night Manager to join The Roseate Edinburgh, Scotland.
The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection. The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and suites, a bar & restaurant, meeting room, lounge, conservatory and private gardens. Refined, relaxed, luxurious and intimate.
The Role:
The Night Manager will be responsible in making sure the hotels operation runs smoothly in the absence of senior management. To be fully conversant with all emergency and security procedures within the hotel, and take charge of any situation that may arise. To maintain the highest standards of service and operational efficiency within all areas of responsibility.
Duties and Responsibilities:
Attending to guests' needs and requirements including check in and check out procedures.
Maintain presentation of key front of house areas
Handle telephone enquiries including basic hotel reservations.
Process the Night Audit and the End of Day procedures, so that all transactions are posted and represent a correct record of the daily revenue.
Maintain a safe and secure environment for all residents, staff and customers of the Hotel during the night.
Excellent customer service skills.
Patrol the Hotel during the shift to ensure the environment is tidy and adheres to all health & safety regulations.
Provide an accurate handover to returning managers at the end of the shift.
Entry Requirements:
Front Office experience within a 4/5* star environment is preferable.
Excellent customer service skills.
Attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.
Enthusiastic in delivering service excellence.
Possess the ability to work under pressure whilst maintaining attention to detail.
Has an excellent command of English, both spoken and written.
Display a polite and professional attitude to internal and external guests.
Package benefits:
Meals on duty
Provision and laundry of uniform
Employee recognition awards
Performance review and personal development plan
Internal transfer and promotion opportunities
Support in the development of your career
Preferential room rates within the hotel group for yourself and family & friends
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
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