Join a life-saving crew
The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life-changing difference. We deliver emergency medical treatment where time is critical.
As a charity, we have developed our service by embracing change, enabling us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously strive to develop our service to ensure we continue to change and save lives.
Job Title: Volunteering Services Assistant
Base: Barton/Knowsley – some regional travel required (Hybrid)
Department: Volunteering (People and Culture Team)
Reporting to: Head of Volunteer Engagement
Working hours: 35 hours per week
Salary: £25,000-£26,000
Overall Purpose of the Role
The Volunteering Services Assistant is primarily responsible for ensuring the smooth running of administrative and operational functions within the volunteering team. You will track projects, manage administrative processes, and ensure compliance. You will also support the volunteering team and play a key role in providing a high-quality volunteer experience.
Main Duties and Responsibilities
* Managing volunteer-specific resources, equipment, and distribution to staff and volunteers
* Assisting with administration, monitoring, and reporting of volunteering services across the charity
* Maintaining and updating volunteer records, templates, and processes on the charity CRM/VMS
* Providing accurate information and guidance to volunteers, responding to inquiries, and signposting where appropriate
* Supporting volunteer recruitment to ensure a smooth process and a high-quality experience
* Supporting internal and volunteer-specific communications
* Tracking projects, including administration and coordination of volunteer training, projects, and events
* Collaborating with regional Volunteer Coordinators for face-to-face activities, growth, training, and engagement events
* Supporting new initiatives within the volunteering team
* Contributing to the strategic development of the high-quality volunteering program
Person Specification
Experience
* Experience in an administrative role
* Experience working on multiple projects or work streams
* Experience working with volunteers
Skills
* Strong written and verbal communication skills
* Strong interpersonal skills
* Excellent organization
* Digital proficiency, including Microsoft Office
* Logistics experience
* Experience with CRM, VMS, and finance systems
Personal Attributes / Abilities
* Ability to work remotely and as part of a regional team
* Empathy and strong interpersonal skills
* Customer service orientation
* Creative and flexible thinking
* Commitment to EDI and Safeguarding
* Alignment with NWAA values
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