We are looking for a motivated and detail-oriented Service Delivery Lead to join our team. In this role, you will be responsible to schedule and coordinate delivery and installations of larger projects. This entails collaboration with field sales personnel, logistics, sub-contracted delivery and installation companies and of course, the client. Primary Tasks Include: Oversee and coordinate all aspects of the installation process, from booking through to completion Ensure a seamless transition from sales to service, taking accountability for timelines and execution. Act as the primary point of contact between Field Sales and the installation process. Ensure smooth communication and alignment between sales commitments and operational delivery. Maintain data for our Customer Relationship Management software (HubSpot) & internal tracking systems, ensuring accurate reporting and seamless workflow management. Identify potential bottlenecks or inefficiencies in the process and propose solutions for improvement. Proactively identify upsell opportunities and ways to maximise deal values throughout the installation process. Support the sales team in leveraging installations for long-term business growth. Who Are You? You will be proficient in Microsoft Office Suite, including Excel, Word, and Outlook, with the ability to manage data and documents effectively. You will host exceptional organisational skills, with the ability to prioritise tasks, manage multiple projects, and meet deadlines in a fast-paced environment. You will have a professional and confident telephone manner, ensuring clear and effective communication with customers and internal stakeholders. Your interpersonal skills will be strong, with the ability to build rapport, collaborate effectively across teams, and maintain positive customer relationships. Why Join Us? This is a great opportunity to grow your career. You’ll gain valuable experience in online retail, sales, relationship management and project management. If you’re eager to learn, develop new skills, and contribute to a growing business, we’d love to hear from you! To Apply: Please submit your CV and a cover letter explaining your interest in this role. We look forward to learning more about you and how you can contribute to the success of our team.